Application Tech Support Practitioner

Project Role: Application Tech Support Practitioner

Project Role Description:

As an Application Tech Support Practitioner, you will serve as the ongoing interface between clients and the systems or applications. You will be dedicated to quality, utilizing exceptional communication skills to ensure the smooth operation of our world-class systems. Your role involves accurately defining client issues and designing resolutions based on deep product knowledge.

Must Have Skills:

• SD Access Implementation

Good to Have Skills:

• Wireless Technologies Implementation

Minimum Experience Required:

• 5 years

Educational Qualification:

• 15 years of full-time education

Summary:

In this role, you will engage with clients to address their technical concerns, ensuring effective communication between the client and the system/application. You will analyze client issues and design appropriate resolutions while maintaining a deep understanding of the product to provide effective support.

Roles & Responsibilities:

• Act as a Subject Matter Expert (SME) in SD Access Implementation.
• Collaborate and manage the team to deliver effective support.
• Engage with multiple teams and contribute to key decisions affecting service delivery.
• Provide solutions to problems for your immediate team and across teams.
• Ensure effective communication between clients and the system/application.
• Analyze client issues accurately and design appropriate resolutions.
• Maintain deep product knowledge to address client concerns effectively.

Professional & Technical Skills:

• Must To Have Skills:

• Proficiency in SD Access Implementation.
• Experience with Cisco Wireless technologies, including:
• Configuring and managing Cisco wireless LAN controllers (WLC), such as the Cisco 5520 and Catalyst 9800 series.
• Familiarity with Cisco's Digital Network Architecture (DNA) for managing wireless networks.
• Diagnosing and fixing wireless performance issues, interference, and configuration.
• Managing wireless network projects from planning to deployment.

• Good To Have Skills:

• Experience in Wireless Technologies Implementation.
• Strong understanding of network security protocols and technologies.
• Hands-on experience in implementing SD Access solutions.
• Knowledge of troubleshooting network issues and providing solutions.
• Familiarity with network infrastructure and configuration.

Additional Information:

• The candidate should have a minimum of 5 years of experience in SD Access Implementation.
• This position is based at our Pune office.
• A 15 years full-time education is required.