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5.0 - 10.0 years
4 - 9 Lacs
Indore, Pune, Bengaluru
Hybrid
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SD-WAN Implementation Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system or application issues and provide timely resolutions. - Collaborate with cross-functional teams to ensure smooth system operations. - Stay updated with the latest product knowledge and industry trends. - Identify areas for process improvement and suggest innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Implementation. - Strong understanding of network protocols and technologies. - Experience in troubleshooting network issues and implementing solutions. - Knowledge of routing and switching technologies. - Familiarity with security protocols and best practices.
Posted 5 days ago
5.0 - 10.0 years
3 - 8 Lacs
Indore, Madhya Pradesh, India
On-site
Project Role: Application Tech Support Practitioner Project Role Description: As an Application Tech Support Practitioner, you will serve as the ongoing interface between clients and the systems or applications. You will be dedicated to quality, utilizing exceptional communication skills to ensure the smooth operation of our world-class systems. Your role involves accurately defining client issues and designing resolutions based on deep product knowledge. Must Have Skills: SD Access Implementation Good to Have Skills: Wireless Technologies Implementation Minimum Experience Required: 5 years Educational Qualification: 15 years of full-time education Summary: In this role, you will engage with clients to address their technical concerns, ensuring effective communication between the client and the system/application. You will analyze client issues and design appropriate resolutions while maintaining a deep understanding of the product to provide effective support. Roles & Responsibilities: Act as a Subject Matter Expert (SME) in SD Access Implementation. Collaborate and manage the team to deliver effective support. Engage with multiple teams and contribute to key decisions affecting service delivery. Provide solutions to problems for your immediate team and across teams. Ensure effective communication between clients and the system/application. Analyze client issues accurately and design appropriate resolutions. Maintain deep product knowledge to address client concerns effectively. Professional & Technical Skills: Must To Have Skills: Proficiency in SD Access Implementation. Experience with Cisco Wireless technologies, including: Configuring and managing Cisco wireless LAN controllers (WLC), such as the Cisco 5520 and Catalyst 9800 series. Familiarity with Cisco's Digital Network Architecture (DNA) for managing wireless networks. Diagnosing and fixing wireless performance issues, interference, and configuration. Managing wireless network projects from planning to deployment. Good To Have Skills: Experience in Wireless Technologies Implementation. Strong understanding of network security protocols and technologies. Hands-on experience in implementing SD Access solutions. Knowledge of troubleshooting network issues and providing solutions. Familiarity with network infrastructure and configuration. Additional Information: The candidate should have a minimum of 5 years of experience in SD Access Implementation. This position is based at our Pune office. A 15 years full-time education is required.
Posted 1 week ago
5.0 - 9.0 years
7 - 15 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Summary: As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of the system or application. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide technical support to clients, acting as the ongoing interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of the system or application, utilizing exceptional communication skills to keep world-class systems running. Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your expertise in SD-WAN implementation. Professional & Technical Skills: Must To Have Skills: Expertise in SD-WAN implementation. Good To Have Skills: Experience in cloud technology support. Strong understanding of networking concepts and protocols. Experience in troubleshooting and resolving complex technical issues. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in SD-WAN implementation. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions.
Posted 2 weeks ago
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