Application Support(Unix/Linux)

The Apps Support Intmd Analyst is a developing professional role with the responsibility of providing technical and business support for users of Citi Applications. You will utilize your understanding of apps support procedures and basic knowledge of technical areas to address and resolve issues and queries from stakeholders. It is essential to develop a comprehensive understanding of how different areas of apps support integrate to contribute to achieving business goals. As an intermediary between users/traders, internal technology groups, and vendors, you will play a crucial role in ensuring effective communication and collaboration. Your responsibilities will also include participating in disaster recovery testing, application releases, post-release checkouts, and maintaining technical support documentation. You will analyze applications to identify risks, vulnerabilities, and security issues, making evaluative judgments based on factual information. Collaboration with Development colleagues will be necessary to prioritize bug fixes and support tooling requirements. Active involvement in Support Project items and ensuring the quality of work provided by self and others will directly impact the business and related work teams. As an Apps Support Intmd Analyst, you are expected to operate with a limited level of direct supervision, exercise independence of judgment and autonomy, and act as a subject matter expert to senior stakeholders and team members. It is crucial to assess risks when making business decisions, safeguarding Citigroup, its clients, and assets by ensuring compliance with applicable laws, rules, and regulations. Qualifications: - 2-5 years of experience - Basic knowledge of apps support procedures, concepts, and other technical areas - Participation in process improvements - Basic understanding of financial markets and products - Knowledge/experience of problem management tools - Developed communication and diplomacy skills - Good customer service, communication, and interpersonal skills - Knowledge of issue tracking and reporting tools - Ability to plan and organize workload - Ability to communicate effectively with relevant stakeholders Education: - Bachelors/University degree or equivalent experience Citi is an equal opportunity and affirmative action employer, encouraging all qualified interested applicants to apply for career opportunities. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review Accessibility at Citi.,