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Rigvedit
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Application Support/ Ahmedabad (WFO)

Application Support/ Ahmedabad (WFO)

Rigvedit

0 - 1 years

1 - 2 Lacs

Ahmedabad Surat Vadodara

Posted:1 week ago| Platform:

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Skills Required

Application Support IT Helpdesk Technical Support IT Support Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Employment Type:

Work Mode:

Job Summary:

Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.).
Respond to customer queries in a timely and professional manner through email, chat, or phone.
Track, follow up, and ensure closure of all tickets within defined SLA.
Collaborate with internal teams to resolve complex issues.
Escalate unresolved issues to appropriate departments as needed.
Maintain proper documentation of all support activities.
Identify recurring issues and suggest process improvements.
Ensure customer satisfaction through quality support service.

Required Skills & Qualifications:

1-2 years of experience in a Support Executive or Customer Service role.
Proven experience in handling ticketing tools
Excellent verbal and written communication skills.
Good problem-solving skills and attention to detail.
Ability to multitask and manage time effectively.
Customer-focused with a positive attitude.
Basic technical understanding to address product-related queries.

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