Application Support-Specific Lending Application-Mumbai

2 - 7 years

2 - 7 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Provide

    Level 1 and 2 support

    for the Loan Management System (LMS), resolving user issues related to loan origination, servicing, payments, and collections.
  • Troubleshoot application errors, perform root cause analysis, and coordinate issue resolution with internal teams and external vendors.
  • Monitor system health, application logs, and scheduled jobs/processes to ensure high availability and performance.
  • Handle user access management, permission issues, and support related audit requests.
  • Assist in system configuration, UAT testing, and deployment of new features or patches.
  • Generate reports and queries related to loans, customer accounts, or performance metrics.
  • Work closely with business units (Operations, Credit, Risk, Collections) to understand issues, capture requirements, and provide functional support.
  • Collaborate with developers and QA teams to reproduce bugs, validate fixes, and test integrations with other platforms (CRM, core banking, payment gateways).
  • Maintain support documentation, SOPs, and knowledge base for internal teams.

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Clover Infotech

Information Technology and Services

Mumbai

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