Application Support Executive -Jaipur/Mumbai /Patna

Job Title: Application Support Executive

Department: IT / Application Support

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Job Purpose

To provide Training to Users and technical/functional support for HIMS-EMR applications, ensuring smooth operations, quick resolution of issues, and user satisfaction.

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Key Responsibilities

1. Application Support & Maintenance (HIMS-EMR)

• Monitor and maintain HIMS-EMR applications to ensure availability and performance.

• Knowledge of Data Base and Hospital HIMS-EMR Application

• Troubleshoot and resolve application-related issues in coordination with development and infrastructure teams.

• Provide Level 1 & Level 2 support to end users.

2. User Assistance & Training

• Assist users in understanding application features and functions.

• Conduct training sessions and create user manuals, Masters or SOPs.

3. Incident & Problem Management

• Log, track, and resolve incidents within defined SLAs.

• Complaint Logs with Developer team and resolve end user application issue.

• Escalate unresolved issues to higher-level support or vendors.

4. Testing & Implementation

• Support UAT (User Acceptance Testing) for new features or enhancements.

• Assist in application rollouts, migrations, and upgrades.

5. Documentation & Reporting

• Maintain records of issues, resolutions, and change requests.

• Prepare periodic reports on application performance and usage.

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Key Skills & Competencies

• Good understanding of application support processes.

• Strong problem-solving and analytical skills.

• Basic knowledge of databases, SQL queries, and APIs (preferred).

• Excellent communication and interpersonal skills.

• Ability to work under pressure and meet deadlines.

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Qualifications & Experience

• Bachelors degree in Computer Science, IT, or related field.

• 34 years of experience in application or software support.

• Familiarity with ticketing systems is a plus.Role & responsibilities

Open to travel PAN INDIA

Contact Person

Aarchi

HR Dept

8875022129