Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Noida
>
Progressive Infotech
>
Application Support Engineer

Application Support Engineer

Progressive Infotech

5 - 10 years

3 - 7 Lacs

Noida Gurugram Greater Noida

Posted:8 hours ago| Platform:

Apply

Skills Required

Application Support IIS Ticketing Tools API Testing SQL Queries Troubleshooting Client Handling SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Technical Support:

Provide expert-level technical support to customers via phone, email, and remote sessions.
Diagnose and troubleshoot application issues, including performance problems, bugs, and configuration errors.
Work with customers to understand their technical environment and requirements.

Issue Resolution:

Analyze, identify, and resolve complex technical problems in a timely manner.
Collaborate with internal teams, including development and QA, to escalate and resolve issues.
Document troubleshooting steps and solutions in the knowledge base.

Customer Interaction:

Communicate effectively with customers to understand their issues and provide clear, concise updates.
Build and maintain strong customer relationships by delivering exceptional service.
Provide training and guidance to customers on the use of our applications.

Product Expertise:

Gain in-depth knowledge of our applications and stay updated with new features and updates.
Assist in the development of user guides, FAQs, and other support documentation.
Conduct regular reviews of application performance and recommend improvements.

Monitoring and Maintenance:

Monitor application performance and system health to proactively identify potential issues.
Perform regular maintenance tasks, such as software updates and backups.
Ensure the security and integrity of application data.

Collaboration and Continuous Improvement:

Work closely with product management and development teams to provide customer feedback and suggest enhancements.
Participate in team meetings and contribute to the continuous improvement of support processes.
Stay current with industry trends and best practices to enhance support capabilities.

More Jobs at Progressive Infotech

Network Engineer L2 /L3 (Male) immediate joiners

Noida

7 - 12 yrs

INR 7 - 12 Lacs

Desktop Support Engineer

Ahmedabad

2 - 5 yrs

INR 1 - 2 Lacs

Software Engineer

Noida

1 - 3 yrs

INR 3 - 3 Lacs

Help Desk Executive

Hyderabad

2 - 4 yrs

INR 2 - 3 Lacs

Desktop Support Engineer 1|| Mumbai || immediate joiner

Mumbai Suburban

1 - 5 yrs

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.