Application Support Engineer

Responsibilities:

• Provide technical support for integrations across number of applications in APEX Group .
• Implement, maintain, and improve integrations across multiple applications in APEX Group.
• Support and maintenance of new and existing interfaces between core line of business and supporting applications to gain benefits such as optimizing business and IT processes.
• Prioritization and resolution of incident tickets including troubleshooting and investigating root causes.
• Working as part of a global team to provide monitoring and technical support to system and application integrations.
• Maintain operational availability of the application integrations.
• Liaising with the product owners, software development, DBA, architecture, and vendor teams regarding application integrations.
• Support project related tasks, such as application upgrades; new application integrations or changes in the existing integration solutions.
• Adhere to the change management procedures.
• Create and maintain good level of documentation and knowledge base.
• Assist with creation/updating of policy documents for application integrations.

Skills Required:

• 2+ years of experience in providing development and support for application interfaces and integrations.
• Hands-on experience with Azure integration services.
• Hands-on experience with tools like Azure Logic Apps, Azure Data Factory, azure API Management etc.
• Experience working with a service desk tool.
• Excellent time management and decision-making skills.
• Excellent communication skills in both English written and verbal.
• 3rd Level IT Qualification.
• Experience working as a part of a team.

Desirable Skills:

• Experience with Microsoft technologies such as IIS, SQL and .NET.
• Experience in supporting core line business applications.
• Background in the financial Industry preferable.
• ITIL certification