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Application Support Engineer

Application Support Engineer

Accenture

3 - 8 years

3 - 7 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

account management incident management infrastructure management services application support troubleshooting project management networking problem management change management technical support itsm linux service delivery management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Infrastructure Service Management

Good to have skills :Account Management
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and services. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the systems in place, while also documenting your findings and solutions for future reference. Your role will be pivotal in maintaining high service standards and enhancing user satisfaction through effective problem resolution.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of best practices for application support.

Engage in continuous learning to stay updated with the latest technologies and methodologies.
Professional & Technical
Skills:

Must To Have

Skills:

Proficiency in Infrastructure Service Management.

Good To Have

Skills:

Experience with Account Management.

Strong understanding of incident management processes and tools.

Experience in troubleshooting and resolving application issues.

Familiarity with service level agreements and performance metrics.
Additional Information:

The candidate should have minimum 3 years of experience in Infrastructure Service Management.

This position is based at our Chennai office.

A 15 years full time education is required.
Qualification15 years full time education

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Application Support Engineer