Application Support Engineer

 About The Role  

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :NEXThink

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery, all while maintaining a focus on user satisfaction and operational efficiency. Roles & Responsibilities:?¢Configure NexThink suite for digital experience monitoring?¢Analyze user experience data and generate insights?¢Automate remediation workflows using scripting?¢Develop and maintain dashboards and reports?¢Collaborate with IT teams to improve end-user experience?¢Lead initiatives for proactive issue resolution?¢Manage and maintain the Nexthink platform, including core components, collectors, and integrations.?¢Configure NexThink suite for digital experience monitoring?¢Ensure data accuracy, performance, and availability of the Nexthink environment.?¢Upgrade and patch the platform in line with vendor best practices and security standards.Monitoring & Analytics?¢Build and maintain dashboards, campaigns, and investigations to monitor end-user device health, performance, and usage trends.?¢Analyze user experience data and generate insights?¢Identify and address issues proactively (e.g., slow login times, application crashes, network latency).?¢Correlate Nexthink insights with other monitoring tools to improve incident resolution and root cause analysis.Reporting & Insights?¢Create and share regular reports on digital employee experience metrics, endpoint performance, software usage, and user sentiment.?¢Develop and maintain dashboards and reports?¢Provide actionable insights to IT leadership and service desk teams to improve support efficiency and user satisfaction.Incident & Problem Management?¢Support incident and problem management by using Nexthink to identify patterns, systemic issues, and impacted users.?¢Collaborate with IT teams to improve end-user experience?¢Partner with Service Desk and Desktop Engineering to resolve recurring or widespread end-user issues.?¢Integrate Nexthink with other ITSM, monitoring, and endpoint management tools (e.g., ServiceNow, SCCM, Intune).?¢Automate remediation workflows using scripting?¢Develop automated workflows and remediation actions using Nexthink Act to improve response times and reduce manual effort.?¢Lead initiatives for proactive issue resolutionUser Engagement?¢Design and deploy targeted Nexthink campaigns (e.g., surveys, notifications) to collect feedback or drive user awareness.?¢Analyze campaign results to guide decision-making or drive support improvements. Professional & Technical
Skills:

?¢Strong experience with Nexthink platform (Certified preferred).?¢Strong NQL and Powershell Scripting?¢Handson Experience with NexThink?¢Windows administration?¢Familiarity with EUC tools:MECM, Intune, Active Directory, ServiceNow, or equivalent.?¢Scripting experience (PowerShell, Python, etc.) is a plus.?¢Knowledge of endpoint performance metrics (CPU, RAM, disk, login time, etc.).?¢Understanding of ITIL processes (Incident, Problem, Change Management).?¢Strong analytical and problem-solving skills.?¢Excellent communication and stakeholder management abilities.?¢Ability to translate technical findings into business-relevant insights.?¢Nexthink Certified Associate / Advanced?¢Microsoft or Citrix certifications (optional)
Additional Information:

The candidate should have minimum 5 years of experience in NEXThink.

This position is based at our Bengaluru office.

A 15 years full time education is required.
 Qualification 15 years full time education