Posted:1 week ago|
Platform:
Work from Office
Full Time
This role involves troubleshooting issues, resolving technical glitches, and providing guidance to users. Acting as a bridge between end-users and development teams, collaborating to maintain and optimize application performance.
1) Providing technical assistance to end-users via various channels (phone, email, in-person).
2) Proactively monitoring application performance and identifying potential problems.
3)Working with development teams, infrastructure teams, and other stakeholders to resolve complex issues and improve application functionality.
4) Identifying and implementing RCA to improve application performance and efficiency.
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