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JLL
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Application Support Associate

Application Support Associate

JLL

5 - 7 years

0 Lacs

bengaluru karnataka india

Posted:3 weeks ago| Platform: Foundit logo

Apply

Skills Required

yardi crm yardi voyager 7s business reporting yardi multi family yardi software yardi forecast manager yardi site manager yardi retail manager

Work Mode

Remote

Job Type

Full Time

Job Description

We are currently seeking an

Application Support Associate

specializing in

Yardi software/end user support

to join our JLL Software and Technology Solutions

Customer Experience

team.

Location:

India (remote)

What This Job Involves

As an

Application Support Associate

at JLL, you will be responsible for

User Administration

Configure/update/termination of users
Semiannual audit of users

End User/System Support

Support for end user inquiries or issues in our software applications
Escalation of support tickets (when applicable) to engineering, management or software vendor
Detailed review, analysis, description of end user issues when escalating
Support the implementation of new modules and periodic system upgrades

Data Configuration

Configure new (or remove) assignments in the Yardi system
Add / remove custom tables as business requirements dictate
Test new modules and periodic system upgrades
Understand data integration flow from / to Yardi and other JLL applications to solve end user issues

Support Business Reporting Requirements

Create and configure custom account trees/charts of accounts
Provide support for our annual SOC I and/or II audits with outside auditors
Create and configure custom reports
Troubleshoot end user report issues
Coordinate with other teams when applicable

Support JLL Application software

Yardi Voyager 7s
Yardi Retail Manager
Yardi Forecast Manager / Advanced Budget and Forecast Manager
Yardi Multi Family
Yardi CRM
Yardi Site Manager
Other applications as they are onboarded to our team

Sound like the job you're looking for Before you apply it's also worth knowing what we're looking for:

Education And Experience

A bachelor's degree from an accredited institution REQUIRED
Finance or Accounting degree is a plus
(5+) years of relevant/professional experience REQUIRED
Real Estate Software and/or Real Estate Industry experience preferred
Yardi software experience preferred

Additional Information

Remote position
Individuals must be self-starter, organized and able to work with minimal supervision
We're seeking a self-motivated professional who thrives working independently while also valuing collaboration within our close-knit team environment. The ideal candidate appreciates both autonomy and mutual support, contributing to a culture where team members actively help one another succeed.
During Training and for first 60 days, required to work 8 US Eastern Business hours
Once training is completed, it is required to work at a minimum 5 US Eastern Business hours (with remaining hours in the candidate's local time zone)

What You Can Expect From Us

We succeed togetheracross the desk and around the globe and believe the best inspires the best, so we invest in supporting each other, learning together, and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.Apply today!

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Application Support Associate