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Application Support Analyst - Technical

6 years

1 - 3 Lacs

Chennai

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

support monitoring software reliability engineering analyze metrics tuning development testing design consulting management planning automation service java javascript python storage azure coding collaborative collaboration communication interpretation resolve

Work Mode

On-site

Job Type

Part Time

Job Description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

  • Run the production environment by monitoring availability and taking a holistic view of system health

  • Build software and systems to manage platform infrastructure and applications

  • Improve reliability, quality, and time-to-market of our suite of software solutions

  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement

  • Provide primary operational support and engineering for multiple large-scale distributed software applications

  • Understand the DSN/field concern and provide quick ICA and work with Engineering and Business teams on PCA.

Responsibilities

  • Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding

  • Partner with development teams to improve services through rigorous testing and release procedures

  • Participate in system design consulting, platform management, and capacity planning

  • Create sustainable systems and services through automation and uplifts

  • Balance feature development speed and reliability with well-defined service-level objectives

Required skills and qualifications

  • Bachelor’s degree (or equivalent) in computer science or related discipline with 6+ years of hands on experience

  • Ability to program (structured and OOP) using one or more high-level languages, such as Java, JavaScript, Python and AngularJS

  • Experience with distributed storage technologies on Azure or Amazon cloud, as well as dynamic resource management frameworks.

  • Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

Preferred skills and qualifications

  • Previous success in technical engineering

  • Coding experience beyond simple scripts in Java/AngularJS

Skill Descriptors

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Working Knowledge:

  • Communicates the importance of cus

Role Definition
Provides support for dealer specific product or service development.

Responsibilities
  • Prioritizes development activities with dealers and accesses resources to support.
  • Ensure adequate capability and capacity are in place at the dealers to deliver services growth.
  • Cultivating and maintaining ongoing customer relationships.
  • Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge:
  • Communicates the importance of customer needs/expectations and commits to resolving them.
  • Researches and verifies customer needs and expectations.
  • Solicits customer satisfaction feedback and acts on improvement opportunities.
  • Helps link organizational objectives to customer needs and expectations.
  • Meets regularly with customers to understand their wants, needs and expectations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
  • Provides a quality of service that customers describe as excellent.
  • Resolves common customer problems.
  • Responds to unexpected customer requests with a sense of urgency and positive action.
  • Provides direct service to internal or external customers.
  • Documents customer complaints in a timely manner.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Basic Understanding:
  • Demonstrates a basic understanding of the concept of collaborative processes.
  • Explains the concept of collaboration as applicable to organizations.
  • Provides examples of how collaboration has helped achieve organizational goals.
  • Contrasts collaborative with competitive operating styles in organizations.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Basic Understanding:
  • Explains the roles and responsibilities of a consultant.
  • Lists the typical phases of a consulting assignment or project.
  • Presents a professional image, especially when dealing with customers.
  • Describes the consulting process and relationship with clients.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Basic Understanding:
  • Explains characteristics and steps in an effective decision-making process.
  • Identifies issues and communicates with others when a decision needs to be made.
  • Names decision makers in own environment and cites examples of past decisions.
  • Describes types of decisions incumbent may and may not make in own job or function.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
  • Describes non-verbal behaviors that influence the interpretation of the message.
  • Cites examples of effective and ineffective communications.
  • Explains the importance of effective business communication.
  • Speaks/writes using correct language, mechanics, and gestures.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
  • Identifies and documents specific problems and resolution alternatives.
  • Examines a specific problem and understands the perspective of each involved stakeholder.
  • Develops alternative techniques for assessing accuracy and relevance of information.
  • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
  • Uses fact-finding techniques and diagnostic tools to identify problems.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
  • Provides prompt and effective responses to client requests and interactions.
  • Monitors client satisfaction levels on a regular basis.
  • Alerts own team to problems in client satisfaction.
  • Differentiates the roles and responsibilities in a business relationship.
  • Works with clients to address critical issues and resolve major problems.

Posting Dates:

July 10, 2025 - July 23, 2025

Caterpillar is an Equal Opportunity Employer.

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