Application Support Analyst - L1 & L1.5

Project context

We are seeking a six month to 2 years experience SAP functional technician that will be responsible for the day-to-day management, monitoring, and support of SAP users. This role focuses on incident management, troubleshooting, monitoring, escalation and performing Non-regression test.

24x7 - This role demands to work in monthly rotational shift (Follow the Sun hours (US, EU, Asia) adaptation)

Goals and deliverables

Objectives of this role

• Provide level 1 support in the areas of SAP with basic knowledge of transaction codes
• Provide technical support, training and troubleshooting to end-users for SAP.
• Should be able to monitor the SAP jobs in SM35, SM35 and Idoc processing etc
• Basic bug fix and troubleshooting of failed jobs
• Re-run of the jobs which are ended up in error
• Collaborate with clients to make them understand of SM and level 1 activities
• Perform Non regression testing during the monthly releases.

Education and experience

• Bachelor’s degree in computer science, Information Technology or a related field.
• 0.5 -2 years of experience in supporting SAP functional areas.
• Functional Knowledge of SAP FICO/MM/SD/PP/QM/EHS/LE/PM and other major modules.
• Interface knowledge with SAP and Non-SAP systems.
• ITIL certification

Skills and behavioral competencies

• Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate.
• Aware of the latest SAP technologies, tools, and best practices
• Excellent communication and interpersonal skills.
• Ability to work individually and collaborate with a team.
• ITSM - Incident, Problem, Change Management

What’s in it for the candidate

• Be part of and contribute to a once-in-a-lifetime change journey 
• Willing to be part of a team that is going to tackle big bets
• Have a fun and work at a high pace
• Be part of a forward-thinking company committed to innovation and excellence.
• Work in a collaborative and inclusive environment that values diverse perspectives.
• Contribute to actions that have a meaningful impact on advancing humanity.