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Alter Domus
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Application Services Engineer II

Application Services Engineer II

Alter Domus

6 - 11 years

8 - 13 Lacs

hyderabad

Posted:3 days ago| Platform:

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Skills Required

ticketing sap analytical it support sms problem management troubleshooting information technology financial services sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a talented support engineer with IT and S/4 Hana Clould knowledge to join our IT Support team. Here, you will be part of dynamic team, containing already several engineers and IT experts with different backgrounds, within the IT department of Alter Domus.

With our team you will be able to develop and practice your SAP S/4 Hana Public Clould knowledge and IT skills and all communication, verbal and written, meetings and documentation are in English.

It is an exciting moment to accept this challenge, our fast-growing company is passing through an innovation and cloud journey, which will give you the possibility to work in different scenarios and technologies.

In this role, you should be able to conduct troubleshoots with a sharp eye for spotting defects. You should be a team player, client oriented, and excellent communicator. If you are also interested about finance related topics, we would like to meet you.

Key Responsibilities:

Provide the necessary support to the users through Service Now" ticketing system (incident, service request, and change requests assessment).

Provide day to day support by working closely with our end-users.

Participate in support activities, troubleshooting and resolving technical issues using technical documentation.

Following up on daily level 2 support issue and resolve production related issues in a timely manner

Escalate issues to level 3 support after proper investigation and analysis

Identify and mitigate risks before they impact service levels

Qualifications:

Minimum Bachelor s degree in Information Technology, Computer Science, Finance, or related field.

Proven experience as an IT Support Engineer (6+ years preferred).

Strong analytical, troubleshooting, issue, and problem management skills.

Knowledge in any SAP module such as P2P, CD, O2C, FI/CO is considered as a strong asset

Experience with SAP S/4HANA Public Cloud is a plus.

SQL knowledge is considered as an asset

Service Now knowledge is an asset

Excellent communication and interpersonal skills

Ability to manage multiple tasks and prioritize effectively.

Self-driven and self-motivate team player

Be a real team player, client focus, and capable of working autonomously

Get the job done mentality

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Alter Domus

Financial Services

Luxembourg Watermael-Boitsfort

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Application Services Engineer II