Application Production Support Engineer

Experience: 2 - 7 Years

Added Night Shift Bonus

Role Description

This is a full-time Hybrid position for Production Support Engineer - Overnight Support, night shift role located in Hyderabad. The role will involve day-to-day tasks related to production support, analytical skills application, troubleshooting, and providing technical support.

Qualifications:

• Application Support and Production Support skills

• Proven experience in production support roles, focusing on batch processing and overnight support.

• Strong proficiency in Linux and Windows operating systems.

• Experience in SQL querying and database management.

• Experience with batch scheduling tools (e.g., Cron, Control-M, Autosys) is preferred.

• Experience with monitoring tools (e.g., Nagios, Grafana) is preferred.

• Working knowledge in scripting languages such as Shell Scripting Perl or Python.

• Strong Communication skills.

Responsibilities:

• Monitor and manage overnight batch processes to ensure timely completion and accuracy.

• Investigate and resolve batch failures, escalating issues as necessary to ensure prompt resolution.

• Develop and implement scripts (Shell Scripting, Python) to automate monitoring tasks and data collection.

• Perform routine system checks and maintenance tasks during non-business hours.

• Proactively monitor applications and batch jobs using dedicated monitoring tools and dashboards.

• Provide support for Linux and Windows environments, including troubleshooting and system administration tasks.

• Collaborate with development and infrastructure teams to implement solutions and enhancements to batch processes.

• Document and maintain standard operating procedures (SOPs) for batch support activities.

• Participate in on-call rotation schedules and respond to production incidents as needed.

• Work within a rotational night shift.

• Please make sure to document all monitoring activities, including identified issues, resolutions, and root cause analysis findings.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹900,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Please attach LinkedIn profile?

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person