Application Production Support

Job Description

Responsibilities Direct Responsibilities 1. Candidate must work as level 1/2 support analyst to bring technical and functional issues to resolve. 2. Candidate must have good experience on SQL / PL-SQL. 3. Candidate should be able to write complex SQL queries, and can troubleshoot DB issues. 4. Responsible and act proactively to prevent performance issues or application crash. 5. Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box. 6. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management 7. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required 8. Responsible for UAT/PROD deployment & validation, 9. Analyzing/documenting problems, recommending solutions, & initiating corrective action 10. Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. Contributing Responsibilities Good to have Banking Domain Knowledge (Corporate & Investment)