Position Purpose - Provide functional and technical application management for self-operated, partially or fully outsourced IT applications
- Enable the safe and stable operation of the respective applications
- Take over the technical management in context of his/her responsibility for the application or a service
Responsibilities
Direct Responsibilities
- Ensure 2nd and 3rd level support for application-related requests from business and IT departments
- Efficient implementation of incident and problem management using internal and external ticketing tools and processes provided for this purpose
- Handle requests, incidents, problems & changes and other error situations with internal and external colleagues involved, as well as the follow-up of the identified corrective or solution/fixing measures
- Independent integration and management of delivered program or system changes, both for small-scale requirements and projects
- Implementation of technical requirements in IT concepts and/or technical descriptions in the context of the existing application landscape or new IT systems to be created
- Independent optimization, further development and obsolescence avoidance of supervised systems or processes and their technology stacks
Contributing Responsibilities
- Ensure the proper functions of the applications, their maintenance and modernization
- Use methods to optimize and increase efficiency
- Advise and support departments, including in the preparation of requirements/concepts or other activities, feasibility analyses and implementation strategies
- Conception and participation in the documentation of the maintained systems
- Complete monitoring of new application versions or new features from conception, development to commissioning based on business needs
- Conception, creation and implementation or automation and documentation of tests
Technical & Behavioral Competencies -
Expertise in
monitoring and working with Camunda 8
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Expertise
in Java and modern web development technologies
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Expertise in SpringBoot
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Expertise
in Containerization and orchestration tools
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Expertise
in UiPath Orchestrator
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Expertise
in MSSQL Server
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Expertise
in IIS
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Expertise
in Elasticsearch
- Good knowledge of ITIL processes and procedures with base knowledge in ServiceNow
- Good troubleshooting and problem-solving skills and a proactive approach
- Ability to provide system maintenance and optimization for enterprise applications
- Knowledge in unit, integration, functional, and end-to-end testing
- Base knowledge in cloud-architecture and principles
Specific Qualifications (if required) - Successfully completed studies in computer science or business informatics or comparable knowledge and experience acquired through practical and IT training
- Cross-thematic, broad expertise on the technologies used
- Several years of professional experience in IT application management or in the support of complex IT applications
- Profound knowledge in requirement management and software engineering
- Cloud IT architecture expertise (private cloud, public cloud and hybrid cloud)
- Experience in working with IT projects and project management skills
- Very good English language skills in word and writing