Job
Description
About The Role
Project Role Application Lead
Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills Unified Communication and Collaboration Operations, Cisco IP Phone, genesys
Good to have skills NA
Minimum 5 year(s) of experience is required
Educational Qualification 15 years full time education
SummaryAs an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and functionality. You will engage in discussions to understand user needs, provide guidance to your team, and oversee the implementation of solutions that enhance operational efficiency. Additionally, you will be responsible for troubleshooting issues and ensuring that the applications are running smoothly, while also mentoring junior team members to foster their growth and development in the field.
Roles & Responsibilities:
Expected to be an SME.Collaborate and manage the team to perform.Responsible for team decisions.-Design, configure, deploy, and maintain Cisco IP Telephony solutions (CUCM, Unity, Expressway, etc.).-Administer and support Genesys Contact Center solutions (Cloud or On-Prem).-Collaborate with global vendors and internal stakeholders to ensure seamless communication services across regions.-Monitor, troubleshoot, and resolve complex telephony and contact center issues.-Oversee integration between telephony systems and other enterprise applications (e.g., CRMs, ticketing systems).-Support and manage video conferencing platforms (Cisco Webex, Zoom, Microsoft Teams Rooms, etc.).-Ensure systems are compliant with company security policies and telecom regulations.-Participate in telecom transformation projects, migrations, and global rollouts.-Create and maintain documentation for system configurations, procedures, and processes.-Provide technical leadership in vendor evaluations and solution architecture.
Professional & Technical Skills:
Must To Have Skills:
Proficiency in Unified Communication and Collaboration Operations.Hands-on experience with Cisco IP Telephony (CUCM, Unity, IM&P, Expressway, UCCX).-Proven experience with Genesys Contact Center platforms (PureCloud, PureEngage, Cloud CX, etc.).-Strong understanding of SIP, VoIP, QoS, network protocols, and telecom infrastructure.-Experience working with global telecom and conferencing vendors.-Familiarity with video conferencing systems (Cisco Webex, Zoom, Polycom, Microsoft Teams).-Excellent problem-solving and analytical skills.-Strong communication and stakeholder management abilities.-Comfortable working in a fast-paced, multi-vendor, international environment.
Additional Information: The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.This position is based at our Bengaluru office.A 15 years full time education is required.
Qualification 15 years full time education
