Job
Description
Job Summary: We are looking for a proactive and organized Team Lead to manage day-to-day operations in a partial technical environment, specifically within medical and public domain services. This role involves team coordination, adherence to process and compliance, rostering, and effective communication. The ideal candidate will have prior experience handling sensitive data, operations in healthcare or public service sectors, and managing teams in high-compliance environments. Key Responsibilities: Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Manage team scheduling, shift rostering, and ensure consistent resource availability. Ensure strict adherence to process workflows, data privacy standards, and service-level agreements (SLAs). Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence. Required Skills and Qualifications: 1+ years of experience in a team lead or supervisory role. Experience in medical operations, public service processing, or handling confidential records. Strong understanding of procedural compliance, documentation, and audit readiness. Excellent communication, conflict resolution, and interpersonal skills. Hands-on experience with workforce management and rostering systems. Ability to multitask and manage priorities in a deadline-driven environment. Preferred Qualifications: Technical/ non-technical graduates with Experience in healthcare BPO/KPO, insurance, or end user computing services domains. Proficiency in MS Office Suite and/or CRM/ticketing tools.
