Key Responsibilities Understand customer requirements and recommend suitable products/solutions. Provide pre-sales and post-sales technical support. Prepare technical proposals, presentations, and documentation. Collaborate with the sales team to identify opportunities and close deals. Conduct product demonstrations, trials, and training sessions for customers. Liaise with design and production teams to ensure customer requirements are met. Visit customer sites (steel plants, alumina refineries, mining units) for technical discussions and troubleshooting. Stay updated with industry trends, competitor products, and emerging technologies.