Application Analyst

Roles and Responsibilities

• Provide

  Level 1 (L1)

  and

  Level 2 (L2)

  support for critical business applications such as

  FINNONE

  ,

  LMS

  ,

  LOS

  , and other related platforms.
• Perform

  issue troubleshooting

  , identify root causes, and provide timely resolutions using structured

  problem-solving

  approaches.
• Collaborate with

  internal stakeholders

  and

  external vendors

  to resolve complex application-related issues that impact business operations.
• Utilize

  SQL

  and

  Oracle

  databases to extract data, analyze issues, and assist with

  data-related troubleshooting

  .
• Maintain effective communication with

  business users

  ,

  technical teams

  , and other stakeholders to ensure smooth application performance.
• Document incidents, resolutions, and

  root cause analyses

  to enhance internal knowledge bases.
• Escalate unresolved or high-priority issues to

  senior support teams

  in alignment with defined

  SLA timelines

  .
• Participate in

  incident management

  ,

  application health checks

  , and proactive

  monitoring activities

  to ensure system reliability and performance.