Applicant - GDS

Company Description

• Handle travel-related service requests through inbound/outbound voice communication.
• Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds.
• Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs.
• Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies.
• Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues.
• Maintain process quality and SLAs while delivering exceptional customer service.
  

Additional Information

• Voluntary/involuntary exchanges
• Refund processing
• Excellent verbal and written communication skills.
• Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.
• Strong problem-solving skills and ability to work in a team-oriented environment.
• Work Experince 18 months travel background