1 - 4 years

1 - 4 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Handle travel-related service requests through inbound/outbound voice communication.
  • Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds.
  • Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs.
  • Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies.
  • Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues.
  • Maintain process quality and SLAs while delivering exceptional customer service.

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