Appian Support

Role & responsibilities

We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role,

you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high

availability, performance, and reliability of business-critical workflows..

Key Responsibilities:

• Provide L2/L3 support for Appian applications, including incident resolution, root cause

analysis, and performance tuning.

• Monitor application health and proactively identify potential issues using Appian and

third-party monitoring tools.

• Collaborate with development teams to deploy patches, enhancements, and new

features.

• Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version

upgrades and hotfixes.

• Create and maintain support documentation, knowledge base articles, and runbooks.
• Participate in on-call rotation and provide timely support during critical incidents.
• Work with Appian support and other vendors to resolve platform-level issues.
• Ensure compliance with SLAs, security policies, and change management processes.

Required Skills & Qualifications:

• 3+ years of experience in Appian BPM platform support or development.
• Strong understanding of Appian architecture, components, and deploymentprocesses.
• Experience with Appian 21.x or later versions.
• Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
• Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated DeploymentManager).
• Knowledge of SQL, REST APIs, and web services.
• Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
• Excellent communication and problem-solving skills.

Preferred Qualifications:

• Appian Certified Associate Developer or higher.
• Experience in Agile/Scrum environments.
• Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
• Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA.