Apollo Telehealth Hiring Clinical Training Manager

• The Training Manager will be responsible for building capacities across clinical, operational, and support functions to ensure employees (new joiners as well as existing) are equipped with the skills, knowledge, and competencies required to perform at their highest potential.
• The role involves managing the Training Department end-to-end, aligning departmental deliverables to organizational goals, and ensuring that training outcomes exceed expectations in line with healthcare and telehealth industry standards.

Duties and responsibilities

Training Strategy & Planning

• Align trainers deliverables with departmental objectives and organizational priorities.
• Plan and implement capacity building measures across roles, skills, and projects.
• Design and publish monthly & annual training calendars covering Clinical, Paraclinical, Operational, Corporate, and Support Services.
• Address ad hoc training needs beyond the calendar to meet emerging requirements.
• Drive periodic Training Needs Assessments (TNA) across projects/departments and roles.

Program Delivery & Implementation

• Ensure successful execution of all planned training sessions as per the training calendar.
• Evaluate training effectiveness periodically and drive continuous process improvement through training audits.
• Ensure benchmark-level delivery of all training programs.
• Promote optimal use of the Learning Management System (LMS) for training delivery and tracking.

Leadership & Stakeholder Management

• Mentor, monitor, and manage trainers to ensure high performance and productivity.
• Design and execute departmental KPIs, ensuring timely achievement of training targets.
• Handle escalations from internal and external stakeholders regarding training planning and execution.
• Prepare and present weekly & monthly performance reports and training dashboards.
• Draft capacity building proposals for internal and external customers.

Talent Acquisition & Interview Support

• Establish and standardize interview protocols for technical staff.
• Delegate technical interviews and mentor interviewers for accurate candidate assessment.
• Ensure interviews are closed within agreed timelines with quality outcomes.

Authorities

• Accountability for achieving Training KPIs.
• Authority to ensure benchmark standards in training delivery.
• Responsibility for maximizing trainer productivity and utilization.
• Ownership of addressing and resolving training-related escalations.
• Authority to ensure timely and effective closure of interviews.

Qualifications / Certifications

• Education: MBBS or clinical equivalent or paraclinical (BSc Nursing, MLT, B Pharm, Pharm D etc) or other life sciences graduation with a Management degree (MBA / MHM / PGDHM wtc)
• Experience: 5+ years of experience in the field of Capacity building, preferably in a healthcare or a Telehealth firm
• Professional Certifications desired:
• Training development & Management courses
• Facilitation and presentation skills courses
• Master Trainer / Train the Trainer certifications

Interested candidate please send your resume to shruthi_beulah@apollohospitals.com or WhatsApp- 8639839227