2102 Antivirus Jobs - Page 42

BIKE MANDATORY - FIELD WORK Provide desktop support for hardware, software, and peripheral issues. Install, configure, and maintain operating systems and applications. Respond to user queries and service requests via phone, email, or in person. Perform on-site troubleshooting and repairs at client locations. Maintain records of issues, solutions, and system configurations. Escalate unresolved issues to higher-level support or vendors. Ensure timely updates, patches, and antivirus deployments. Assist in setting up new systems and migrating user data. Maintain inventory of IT assets and tools. Job Type: Full-time Pay: ₹17,000.00 - ₹18,000.00 per month Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Experience: Field service: 1 year (Required) License/Certification: Driving Licence (Required) Location: Ekkattuthangal, Chennai, Tamil Nadu (Required) Willingness to travel: 50% (Required) Work Location: In person Expected Start Date: 10/07/2025

Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices. Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance. Assist with hardware upgrades, replacements, and repairs. • Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software. Ensure software updates, patches, and security fixes are applied regularly. Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary. Respond to user support requests, resolving technical issues via phone, email, and in-person. • Provide training and documentation for end users on how to use software and hardware effectively. Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently. Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts. Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange. Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP). Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems. Assist with network configuration, connectivity, and performance monitoring. Install, configure, and maintain antivirus software on all endpoints. Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity. Ensure compliance with organizational security protocols and best practices.

Greetings from Datamark !!! Position: Information Security Analyst Experience: 5+years Position Overview: The Information Security Analyst is responsible for the administration of the organization's information and data security policies and practices of the overall internal security audit program to ensure that the Company is protected in terms of security, compliance and confidentiality. Primary Responsibilities: Coordinates and assists with security activities for the enterprise Operate, maintain, and validate vulnerability scanning of Infrastructure, Applications, and APIs Information Security Analyst must Review daily threat intelligence. Ensures compliance to security standards for assigned sites Schedules and administers internal security audits for Client and Physical Site Audits Information Security Analyst should Follows up on remediation plans Support the management and maintenance of security tools with an emphasis on Security Information and Event Monitoring (SIEM) tools. Assist with the review of technical deployments for risk prior to deployment across the campus. Information Security Analyst must Recommends risk mitigation solutions based on audit findings Maintains Security and Compliance Metrics monthly Assists in the development and delivery of IT risk and security awareness and compliance training programs Willingness to travel to DATAMARK global sites as necessary Other duties as assigned Minimum Qualifications: Education Requirements: Bachelor's degree in Computer Science or related field, experience in lieu of degree can be considered Field Experience: At least four years of experience in Information Security Position Experience: At least four years of experience in an Information Security Analyst position, or similar position Demonstrated experience with traditional vulnerability analysis: identify, categorize, prioritize, track, and validate remediation of known vulnerabilities by accountable IT teams Other Qualifications: Certification in IT Security required Knowledge in Information Security policies and practices Knowledge of third-party auditing and risk assessment methodologies Experience in an IT Security related environment preferred Required Skills: Extremely organized and detail oriented. Capable of holding team members accountable to timely delivery of audit evidences. Practices and methods of IT strategy, enterprise architecture and security architecture Excellent analytical and problem-solving abilities to identify and remediate security risks Team-work mentality to develop security solutions in collaboration with other IT professionals Requirements Nessus / Tenable.IO Scanning and must check for Vulnerability to come up with incidence report Must have knowledge Vulnerability Patching EndPoint Detection and Response / EDR Experience in any Antivirus solution is good SIEM Tools - SolarWinds (Log Event Manager) is preferred, MS Sentinel Must have a strong tab on meta data and email Data Loss Prevention / DLP Must have Knowledge in network security and Vulnerability Management Scanning, Vulnerability and Infosec Audit are the key aspects Compliance Auditing or any other Information Security related Auditing experience can also be considered Other Qualifications Knowledge in Information Security policies and practices Knowledge of third-party auditing and risk assessment methodologies Preferred Certifications Experience in an IT Security related environment preferred Sec+ / CISA / CISM / A+ Cyber

Greetings from TVS Electronics! ROLE: FMS Support ( IT Facility Management Services) Experience Required: Minimum 2Y Location: Pune, Maharashtra Requirement:- ▪ Proficiency in the installation of Windows 7 and 10. ▪ Familiarity with Lotus Notes/Outlook Client, as well as the installation and configuration of antivirus and patch management clients. ▪ A foundational understanding of networking, including router and switch configuration. ▪ A minimum of three years of experience in customer site support as an IT executive. ▪ Basic knowledge of network printer configuration and installation. ▪ Fundamental understanding of MS Office, Internet Explorer, Google Chrome, and other web browsers. ▪ Basic experience working in an Active Directory/domain environment. ▪ Basic knowledge of mobile device management and email configuration. ▪ Basic understanding of helpdesk tool management and issue resolution. ▪ Experience with the installation of Windows Server 2008/2012/2016/2019 at Level 1. ▪ Strong communication skills Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Day shift Experience: Desktop support: 2 years (Required) Work Location: In person

Job Title: IT Administrator Location: Lucknow Department: Information Technology Reports To: IT Manager / Head of Operations Employment Type: Full-Time Job Summary: We are seeking a proactive and technically skilled IT Administrator to oversee the installation, configuration, maintenance, and security of our IT infrastructure. This role includes managing hardware, software, networking, CCTV systems, and all IT peripherals to ensure the smooth and secure operation of all technology within the organization. Key Responsibilities: 🔧 IT Infrastructure & Hardware Management Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals Troubleshoot and resolve hardware issues in a timely manner Ensure asset inventory is up to date and devices are functioning optimally 🌐 Network Administration Manage LAN/WAN, Wi-Fi, routers, switches, and firewalls Monitor network performance and troubleshoot connectivity issues Configure and manage VPNs and ensure network security and uptime Coordinate with internet service providers for optimal bandwidth usage 💻 Software & System Administration Install, update, and maintain licensed software and operating systems Manage user accounts, access permissions, and data backup processes Perform regular system updates, antivirus scans, and patch management Provide first-line support for software and application-related issues 🎥 CCTV & Surveillance Systems Install and maintain CCTV cameras and DVR/NVR systems Monitor footage quality, storage, and backup Ensure security policies and data protection guidelines are followed 🧰 IT Support & Helpdesk Respond to and resolve IT support tickets and service requests Provide technical support to staff for both hardware and software issues Conduct basic IT training and guidance for new employees Requirements: Bachelor’s degree in Computer Science, IT, or related field 2–5 years of experience in IT administration or a similar role Strong knowledge of networking, Windows/Linux OS, system security, and common business software Hands-on experience with routers, switches, firewalls, and CCTV systems Familiarity with Active Directory, email clients, backup solutions, and antivirus tools Strong analytical and problem-solving skills Good communication and interpersonal abilities Preferred Certifications: CompTIA A+ / Network+ CCNA (Cisco Certified Network Associate) Microsoft Certified: Azure / MCSA CCTV Installation and Surveillance Certification (if available) To Apply: Send your resume to hr@borapolyclinic.com with the subject line "Application for IT Administrator Position."

Responsibilities Install, configure, and maintain servers, networks, and system infrastructure (Windows/Linux). Monitor system performance and ensure high availability and reliability. Troubleshoot hardware, software, and network issues. Manage user accounts, permissions, access rights, and storage allocations. Perform regular system upgrades and patches. Set up security policies for users, including a firewall, antivirus, and intrusion detection systems. Maintain backups and ensure disaster recovery readiness. Support the day-to-day IT needs of internal teams, including laptops, printers, and software setup. Maintain documentation for systems, configurations, and procedures. Liaise with vendors and other IT personnel for problem resolution. Requirements Proven experience as a System Administrator, Network Administrator, or similar role. Strong knowledge of networks (LAN, WAN) and patch management. Experience with virtualization (e. g., VMware, VirtualBox). Hands-on experience with monitoring tools (e. g., Nagios, Zabbix). Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus. Basic knowledge of scripting languages (Bash, PowerShell, Python) is a bonus. Excellent problem-solving and communication skills. A degree in Computer Science, Information Technology, or a related field is preferred. Nice To Have Experience with Google Workspace or Microsoft 365 administration. Familiarity with endpoint management and MDM tools. Understanding of DevOps tools (CI/CD pipelines, Docker, etc. ) is a plus. This job was posted by Bhumika Godhwani from Kasplo.

Location: Saket, New Delhi Experience Required: 2 to 4 years Employment Type: Full-time About the Company: At WeCredit, we partner with heading NBFCs to help Customers find the best online financial solutions, including quick and hassle-free loans. Our skilled team provides assistance every step of the way, from Completing your loan documents to ensuring fast disbursal of funds. About The Role: As an IT Support Engineer at WeCredit, you will play a critical role in ensuring our office IT infrastructure runs smoothly and securely. You will be the first point of contact for troubleshooting network, hardware, and software issues, and you will help maintain key systems such as LAN, routers, firewalls, and user workstations. This is a hands-on, onsite role ideal for someone who thrives in a fast-paced environment and enjoys solving day-to-day tech challenges. Key Responsibilities : Install, configure, and maintain LAN networks, routers, switches, and firewalls. Monitor system and network performance; troubleshoot connectivity issues. Provide technical support to employees for desktop/laptop hardware, software, and peripherals. Set up new systems, configure user accounts, email, VPN, and access permissions. Coordinate with ISPs and vendors for service-related issues. Ensure endpoint security via antivirus, firewalls, and backup protocols. Maintain asset inventory and ensure IT documentation is up to date. Support users on applications like MS Office, Outlook, browsers, and internal tools. Provide remote support to teams across other locations as needed. Requirements: 2–4 years of experience in IT support or network/system administration. Solid knowledge of LAN/WAN, routers, switches, and firewalls. Experience troubleshooting Windows OS, Microsoft Office, printers, and scanners. Familiarity with IT security tools like antivirus, firewalls, and VPNs. Strong troubleshooting skills and attention to detail. Good communication skills and ability to support non-technical users. • Availability to work from the Saket office location. Job Type: Full-time Shift: Day shift Ability to commute/relocate: Saket, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current CTC? (Annual) Expected CTC? (Annual) Notice Period? (In Days) Experience: IT support: 2 years (Required) Work Location: In person

Job Description & Responsibilities: Experience: 2-3 Years Qualification: Graduate Key Responsibilities: Desktop Support: ● Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu). ● Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms. ● Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues. Peripheral & Printer Support: ● Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals. ● Perform routine checks to ensure peripheral devices are in optimal working condition. Cross-Platform OS & System Support: ● Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues. ● Assist users in accessing University systems from various platforms and devices. Video Conferencing & Event Support: ● Set up and support video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and AV systems for meetings , classes, and University events. ● Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events. Network & Connectivity Support: ● Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity). ● Coordinate with the network engineering team for escalations and complex network issues. Application & Email Support: ● Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications. ● Support email client configuration and troubleshooting across different platforms. Job Type: Full-time Pay: ₹300,000.00 - ₹360,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Shift: Day shift Work Location: In person

Roles & Responsibilities 1+ to 3 years' experience in or a demonstrated understanding of the support role managing Windows/Linux Server(s) Knowledge on Computer Hardware & Networking Windows/Linux operating system Installation and troubleshooting Network Printer, Antivirus installation & Basic Software installation Knowledge of users and services Process management, monitoring Knowledge of DNS, FTP, Domain Controller, Active Directory and SSH Knowledge of Disk management, File permissions, and User and group administration Experience with Physical and Virtual server and the Console management Knowledge of Mail Servers- G-suite, Office 365, and Outlook configuration Knowledge of Server/Website migrations Knowledge of various systems include desktop PCs, servers, network equipment, and software applications Installation Operating systems, Ms office, Open office, Ubuntu OS, mail server and outlook configuration Trouble shooting internet / Mail server / web servers / Ubuntu OS / proxy / open office /printer configuration etc Effective trouble shooting and problem-solving skills Overseeing system performance and troubleshooting issues Creating a backup and safeguarding the data if there are any hindrances Monitoring and maintaining network servers such as file servers Troubleshoot and resolve Active Directory, GPO, Active Directory Federated Services, and password/identity management systems Must possess proven experience working with a large enterprise distributed computing environment should include: Directory Services Infrastructure architect/design/support Knowledge in Web Hosting - IIS, Apache, Nginx, Control Panels like cPanel, Plesk, and Direct Admin Knowledge of Server Tweaking, Hardening and other vulnerability fixes Knowledge of Disaster Recovery Procedures, Spamming, DDoS, and Hacking Issues will be an added advantage Good Team player - Able to work independently in shifts to provide customer support Knowledge in managing cloud services like Azure, AWS will be added advantage Knowledge in source code management (DevOps) will be added advantage Shell and PowerShell scripting experience will be an added advantage (ref:hirist.tech)

Key Responsibilities Provide day-to-day support for computers, printers, scanners, and other office hardware Install, configure, and troubleshoot operating systems and software applications Monitor and maintain LAN/WAN and internet connectivity Basic configuration and support for firewalls, routers, and Wi-Fi networks Coordinate with service providers for internet and network-related issues Ensure regular system updates, backups, and antivirus checks Help enforce IT policies (user access, data protection, device usage) Maintain asset inventory and basic documentation of IT activities Assist in onboarding new employees (email setup, system allocation, etc.) Provide support for small-scale network expansion or office IT upgrades About Company: We are among the leading data analytics companies in India. We use cutting-edge statistical analysis and maps to analyze, interpret, and visualize customer data of customers into actionable insights. Our clients come from the top 100 Indian companies, and many from Fortune 500 companies. Our team consists of folks from IIT, IIM, MIT, Harvard, etc.

We are seeking a creative and forward-thinking cybersecurity engineer to develop and enhance cyber security solutions to address unique security challenges in critical infrastructure and industrial businesses. This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments, and other related tasks as identified.At Honeywell, we make a lot of incredible things. But most importantly, we make the future and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform. Bachelor's degree in computer-related fields (e.g., Computer Science, Computer Information Systems, Electronics) or equivalent experience. Cisco Certified Network/Design/Security Professional (at least one certification). GICSP/CISSP Certified Information Systems Security Professional or similar security certification. 5+ years of experience in Networking, endpoint security, and conducting audits/assessments in IT security. 3+ years of experience in Security Projects. 2+ years of experience in Cybersecurity Vulnerability or Risk assessment. 2+ years of experience with Microsoft Active Directory, DNS, WSUS, and Terminal Server. 2+ year of experience in vulnerability scanning and assessments using tools like Nessus and NMAP. Proven experience designing or deploying a minimum of 10 projects leveraging virtualization, preferably VMware. 3+ years of Network Security Experience: Firewalls, ACL, IDS, IPS, SIEM, particularly with Cisco Routers, Switches, or Firewalls. 3+ years of experience with antivirus systems and backup & restore solutions. 3+ years of experience providing network services on customer sites. Excellent written and oral communication skills. Willingness to travel 30-65%. Preferred Qualifications and Experience 3 years' experience in Operational Technology (OT). IEC-62443 Risk Assessment/Design/Maintenance Certification (at least one). Knowledge of networking protocols including HSRP, STP, RSTP, MSTP, VLAN, 802.1q, IPv4, IPv6, RIPv2, OSPF, EIGRP, DNS, NTP, EtherChannel, FTP, TFTP, and SSH. Awareness of OT cybersecurity best practices and recommendations. Proficiency in preparing functional and detailed design specifications. Ability to work independently. Excellent troubleshooting skills to resolve complex network, application, or system integration issues. Assume the lead role in assigned projects, ensuring delivery on time, within budget, and to customer satisfaction. Stay technically current with cybersecurity solutions and expand knowledge in designated network disciplines. Maintain relevant cybersecurity certifications such as CCNA, CISSP, GICSP, or similar. Keep abreast of current industry security standards (e.g., IEC-62443, ISO 27000). Build strong relationships with internal and external customers by providing accurate and efficient technical/engineering support. Diagnose problems and provide timely, accurate technical solutions in response to customer inquiries, questions, and issues. Network (VLANs, STP, HSRP, Static routing) config and Troubleshooting, Firewall configuration i.e policies, communication troubleshooting, AD, NMS, SIEM, AV, WSUS, etc Installation, configuration and troubleshooting. Uphold industrial safety awareness through the completion of pertinent safety certifications. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

An IT Administrator is responsible for overseeing and maintaining the company s technology infrastructure, ensuring that all systems, networks, and software are functioning efficiently. This role involves troubleshooting issues, providing technical support, managing hardware and software installations, and ensuring the security of all IT systems. Key Responsibilities: Manage and maintain the company s IT infrastructure, including servers, networks, and hardware. Install, configure, and update software and hardware systems. Provide technical support to employees, troubleshooting and resolving IT issues. Monitor system performance, ensuring optimal operation and minimizing downtime. Ensure the security of all IT systems by implementing and updating security protocols, firewalls, and antivirus software. Backup critical data. Manage user accounts, permissions, and access control to ensure data security and confidentiality. Prepare and maintain documentation for IT procedures, network configurations, and system setups. Stay up to date with the latest IT trends and technologies to improve the company s infrastructure.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

JD for Desktop Support Engineer. Key Responsibilities: Provide Level 1 and Level 2 technical support to end users onsite and remotely. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals. Install, configure, and maintain operating systems (Windows/Mac/Linux) and applications. Handle Active Directory tasks like user creation, password resets, group memberships, and access rights. Perform system imaging, backups, patch management, and antivirus updates. Collaborate with other IT teams to escalate complex issues and implement system improvements. Maintain inventory of IT assets and manage hardware/software procurement and lifecycle. Set up and support video conferencing, VPN access, and remote desktop tools. Document support requests, resolutions, and technical procedures using a ticketing system (e.g., ServiceNow, Jira, or Zendesk). Ensure IT security compliance and support data privacy policies.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs