As a Web Security Analyst Junior at Sectigo, you will play a crucial role in providing exceptional technical support to customers via phone, email, and chat. Your primary responsibilities will include troubleshooting technical issues, offering effective solutions, and ensuring prompt customer assistance. This position is ideal for individuals with a passion for technology and a strong commitment to customer satisfaction. You will be responsible for providing first-level technical support to customers, diagnosing issues accurately, and resolving them promptly. By guiding customers through troubleshooting procedures and offering step-by-step instructions, you will ensure that technical problems are addressed effectively. It is essential to maintain detailed records of customer interactions and resolutions in our ticketing system, as well as escalate complex issues to higher support levels when necessary. In addition to technical support, you will educate customers on product features and best practices to enhance their overall experience. Collaboration with other departments, such as product development and quality assurance, will be necessary to provide feedback for product improvement. Keeping up-to-date with product knowledge and industry trends is crucial for effective customer support and continuous process enhancement. This role will require you to work night shifts from 6:30 PM to 3:30 AM IST, Monday through Friday. Depending on business needs, the shift may rotate. You will report to the Technical Manager, Web Security, and collaborate closely with senior team members to learn and grow in your role. To be considered for this position, completion of a 3-year degree is strongly preferred. Proficiency in computer skills, including DNS, FTP, and hosting platforms, is advantageous. Prior experience in customer service or technical support roles is preferred. Excellent communication, problem-solving, and analytical skills are essential, along with the ability to work in a fast-paced environment and adapt to new technologies and software. If you are looking to join a dynamic team committed to customer satisfaction and continuous improvement, and eager to contribute to Sectigo's growth story, we invite you to apply for this challenging and rewarding opportunity.,

The Web Security Analyst I plays a crucial role in supporting our SiteLock team by providing outstanding technical support to customers via phone, email, and chat. Your primary responsibilities will include troubleshooting, problem-solving, and ensuring customers receive prompt and effective solutions. This position offers an excellent opportunity for individuals passionate about technology and customer service. You will be responsible for providing first-level technical support to customers, actively listening, diagnosing, and resolving technical issues promptly and effectively. Your role will involve guiding customers through troubleshooting procedures, step-by-step instructions, and potential solutions to address their technical problems. It is essential to maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system. In case of complex technical issues, you will escalate to Level 2 or Level 3 support, with proper documentation and communication. Educating customers on product features, functionality, and best practices to enhance their overall experience will be part of your role. Collaboration with other departments, such as product development and quality assurance, to provide feedback and suggestions for product improvement is crucial. To excel in this role, you must stay updated with product knowledge and industry trends to effectively support customers and contribute to the continuous improvement of support processes. Additionally, you will be required to work on a night shift schedule from 6:30 PM to 3:30 AM IST, Monday through Friday, with the possibility of a rotating shift based on business needs. Requirements: - Education: A bachelor's degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. - Experience: Proficient computer skills are required. Confidence with DNS, FTP, and hosting platforms is strongly preferred. Experience in web security or a related area, as well as previous experience in a customer service or technical support role, is strongly preferred. Talents and Desired Qualifications: - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Willingness to learn and adapt to new technologies and software. If you are looking to join a dynamic team that values accountability, growth, and customer satisfaction, and you are eager to contribute to delivering a market-leading user experience, we would like to discuss this opportunity with you.,

As a Malware Research Analyst I at Sectigo, you will play a crucial role in enhancing the effectiveness of SiteLock's SMART file scan, webpage scan, database, and vulnerability scan processes. Your primary responsibility will involve analyzing and processing malware signature queues to ensure accurate marking of suspicious code and timely incorporation of new signature and heuristic data into the product. You will also be tasked with creating rules to ensure up-to-date vulnerability detection and reviewing large volumes of code on a daily basis to determine code intent from injected snippets to full files. This is a full-time position based in our Chennai office at DLF, requiring you to work 5 days a week from 6:30 PM to 3 AM IST. Reporting to the Senior Manager of the Web Security Research Team, you will work independently in this role. Your proactive approach to identifying security risks will be pivotal in safeguarding our customers. Your duties will include decoding, categorizing, and determining the intent of suspicious and malicious code, deploying code snippets to catch suspicious files, and timely deployment of signatures. Additionally, you will research sources of infections, clean site infections of SEO spam, submit new malicious sites and code to the signature queue, escalate marking issues, and monitor Research Chat Teams Channel. Responding to CRM tickets and Teams Chats, staying updated on the latest security developments, and handling other related duties assigned will also be part of your responsibilities. To be successful in this role, you must hold a bachelor's degree or possess relevant working experience in related fields, with an advanced degree being advantageous. Possessing certifications such as CySA+, Security+, or equivalent will be beneficial. You should have a minimum of 4+ years of experience in Internet security or a related field, along with proficiency in Python, Perl, ASP, .NET, C, or other programming languages, and experience with the Linux command line. Prior experience in malware analysis is preferred. Your talents and desired qualifications should include a strong grasp of regular expressions (PCRE), programming, and server-side scripting, proficiency in PHP and JavaScript, ability to work independently and make sound decisions, attention to detail, confidentiality, teamwork skills, and excellent written and verbal communication abilities. If you are passionate about cybersecurity and want to contribute to ensuring online trust and security, we invite you to join our dynamic team at Sectigo and be part of our mission to deliver a market-leading user experience.,

As a Validation Specialist at Sectigo, you will manage the day-to-day handling of validation phone calls, tickets, and emails for our customer base. You will work closely with our customers and internal clients to verify SSL certificates, research customer organizations, and ensure the accuracy of contact details. Your role will involve providing exceptional customer service through phone, email, and live chat, processing various types of certificates, and resolving customer inquiries. Day-to-day responsibilities include maintaining Sectigo's customer base, assisting with SSL certificate verification, processing different types of certificates, troubleshooting and resolving reported issues, and escalating complex issues when necessary. You will follow standard procedures for issue resolution and collaborate with internal teams to ensure customer satisfaction. Additionally, you will independently handle customer support issues, conduct organization verification, and respond to customer inquiries via multiple communication channels. This individual contributor role requires at least 2+ years of customer support or help desk experience, along with proficiency in using validation and order management tools. A Bachelor's or college degree in a business or technical field is preferred. Strong computer literacy, communication skills, attention to detail, and the ability to multitask are essential for success in this role. Knowledge of information security products, such as antivirus software and email encryption, is advantageous. To excel in this role, you must possess excellent verbal and written communication skills, be a quick learner, and exhibit patience when addressing user questions. The ability to work independently, collaborate effectively with a team, and adapt to shift work and off-hours is crucial. Knowledge of SSL PKI products and services, integrity, and a congenial personality are desirable qualities. If you are self-motivated, detail-oriented, and dedicated to providing outstanding customer service, we invite you to join our team at Sectigo and contribute to our mission of delivering a market-leading user experience.,