Analyst

Job Description

Update and maintain various valuation metrics and portfolio details for various real estate properties (existing or newly added) within the funds portfolio. Responsible for updating and maintaining databases as well as various real estate and debt trackers as a part of the quarterly packages presented to various senior stakeholders. Develop maintain and enhance databases that include acquisition / disposition tracking, peer comparison, third party data and performance attribution on a regular cadence. Ensuring accurate Portfolio Management data is provided to the investor reporting team or the LPs as and when requested. Collaborating with various teams and accurately updating portfolio management to produce various investor materials such as funds quarterly letters, marketing materials etc. Perform special projects and ad-hoc business case analyses determined by the needs of stakeholders. Undertake analysis to identify key trends and investigate unusual items and provide variance analysis, with explanations, to the stakeholders. Oversee co-ordination and submission of quarterly reporting with onshore and offshore teams ensuring the accuracy of the data. Continuously seek to create operational efficiencies and reporting enhancements. Ad-hoc projects in support of the firms businesses/new initiatives. Maintain a consistent and strong focus on compliance and risk management. Essential Skills & Experience: Masters degree Major/Minor in Finance, Banking or Mathematics is a plus. Exceptional quantitative aptitude and skill set with a proficiency in Microsoft Office applications. Knowledge about concepts related to Real Estate, private equity and fund structures in general Ability to manage multiple priorities in a fast paced, fluid environment. Previous background within a valuation reporting or portfolio management role a plus CFA designation a plus Rigorous analytical mindset with a high level of intellectual curiosity and excellent problem-solving skills Acute focus on attention to detail, accuracy, and data validation Effective communication skills (listening, verbal, and written) Excellent interpersonal and teamwork skills Strong initiative, energy and confidence completing assignments with limited supervision. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed