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Analyst

Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Wipro

1 - 4 years

3 - 7 Lacs

Bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

customer service accounting ms office tools finance and accounts fund accounting project management private equity process compliance valuation financial accounting troubleshooting operational excellence finance cfa sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting -
Book Keeping, Journal Posting, Preparation of Financial Statements.Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation ofCapital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation ofDistribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCsReconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capitaltransactions. Valuation - Valuation of Portfolio Investments.To prepare and submit Fund and Investor Reports accurately as per SLATo meet TAT and deliver error free servicesTo work on partnership accounting ApplicationsTo strive to create a healthy and professional work environment in the teamDisplay interpersonal skills in handling the day to day operations on the floor.Suggest and work on process improvements Idea


Essential General Skills :
Advanced knowledge of MS Office tools. Very Good written & spoken communication skills; Good Analytical Skills & problem solving skills Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team; Excellent Customer facing Skills and Ability to build Rapport with Clients Have the ability to escalate issues on time to ensure quick resolution Good phone & email etiquettes Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance. 4 - 6 years of fund accounting experience

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

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Analyst