Analyst - WFM

Job Description

Role & responsibilities: Forecasting and capacity modeling Analysis of historic trends to predict future volumes Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity Ensures that all reports originating from the team are accurate, relevant and reliable Complete root cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness Resource Management including accurately tracking all/any movement of headcount (attrition, new recruits) Ensuring that all headcount databases are accurate and aligned Work closely with the operations team to analyze and help improve their delivery processes Assist with projects and other duties as requested or assigned