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Blucognition
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Analyst / Sr Analyst - Telecom Operations

Analyst / Sr Analyst - Telecom Operations

Blucognition

1 - 3 years

3 - 5 Lacs

Pune

Posted:2 weeks ago| Platform:

Apply

Skills Required

Customer Service Customer Support Customer Operations Customer Support Operations Customer Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

About:

We are entering a significant growth phase and are looking for individuals with entrepreneurial mindset who want to join us in this exciting journey.

https://www.blucognition.com/

Job Overview:

Responsibilities:

Execute and complete assigned tickets to meet daily deliverables.
Consistently meet or exceed target
AHT (Average

Handling Time)
and maintain high
audit scores
.
Ensure high
occupancy
rates and
quality assurance
standards.
Identify and report process gaps for continuous improvement.
Stay updated on all aspects of assigned processes.
Support special projects, such as testing new applications.
Assist with
new hire training
as required.

Qualification

Bachelors degree in any field.
1 to 3 years
of relevant experience in back-office operations.
Prior experience in US-based telecom back-office operations is highly preferred.
Proficiency in
MS Office
(Word, Excel, etc.).
Strong attention to detail with excellent analytical skills.
Good communication skills with fluency in English.
Ability to work independently with minimal supervision.

Location:

Mode of Work:

Working Days

Shift Timings:

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