Analyst, Service Delivery

Role : Analyst, Service Delivery at ReSource Pro

Experience : 2 to 4 Years

Work Mode : Onsite (5 Days)

Location : Karle Town Center, Nagavara, Bangalore

NOTE: 1Year Employee Benefit experience into Property & Casuality is mandatory.

Interested candidates can share your resume to the below mentioned email:

Email- Chaithra_Shetty@resourcepro.in

1. Purpose of the Position

Process moderately complex insurance tasks, perform auditing and trouble-shooting, deliver training, and be responsible for meeting quality, quantity, and time deadlines. Communicate with the client via email. Report operation problems and propose solutions to achieve operation optimization.

2.

Responsibilities

1.

2.Operation Optimization (10%)

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6.Others

1. Process EB tasks such as enrollments, changes, and terminations.
2. Identify and update changes on carrier websites or submit by email to carriers.3. Set up groups/plans in Ease or Employee Navigator based on source documents.4. Maintain accurate records in Benefits Administration platforms and/or carrier portals.5. Create and update comparative analysis of carrier quotes, plan renewals, and contribution strategies (spreadsheeting).6. Add employees to the COBRA website when enrolled in medical, dental, or vision plans.7. Assist in managing Qualifying Life Events (QLEs) such as marriage, birth, or loss of coverage.8. Ensure compliance with HIPAA privacy and security standards.9. Conduct contract reviews (Medical and Non-Medical) for accuracy and compliance. Prepare and review reports, including: Payroll deduction audits, Renewal reports, Experience reports Census formatting10. Must demonstrate strong attention to detail.11. Conduct audits and reconcile reports to identify and correct discrepancies.12. Maintain and update training materials, logs, and process documentation.

3.

Internal Contacts - Team members within the client team, supervisor

External Contacts - Client contacts (by email)

4.

• Education Background
  Major - N/A

Degree - Bachelor
Licenses/Certificates - N/A

Competencies, Skills and Behaviors

• Typing skills
• Client System Operation skills
• MS Office skills
• Email reading and writing skills
• Problem solving skills
• Training skills

5. Career Level Expectations

Course -

Career Expectation -