Analyst, Service Delivery

Dear Aspirant,

ReSource Pro Operational Solutions Private Limited, Bangalore

About Us:

• ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.
• Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.
• Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.
• Over 12,500+ ReSource Pro employees provide dedicated support to more than 600+ insurance organizations, consistently achieving a 96% client retention rate for over a decade.
• We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements:

• ISG Provider Lens Insurance BPO Services and Platform Solutions 2020.
• ReSource Pro is placed as High in Product Challenger.
• EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021.
• ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Contact

Mail Id:

Basic Information

Assistant

Purpose of the Position:

Process moderately complex insurance tasks, perform auditing and trouble-shooting, deliver training, and be responsible for meeting quality, quantity, and time deadlines. Communicate with the client via email. Report operation problems and propose solutions to achieve operation optimization.

Key Responsibilities:

Policy Checking Skillsets Experience (2-4 years):

source documents, including policies, system applications, quotes, proposals, binders, and endorsements.

General Liability, Workers Compensation, Executive Liability, Property, Auto, Inland Marine, and Package tasks, is required.

3. Use web portals to access and analyze relevant documents.

4. Maintain organized records of all reviewed documents and discrepancies noted.

5. Identify and highlight discrepancies or inconsistencies in policy details.

6. Must demonstrate strong attention to detail.

7. Familiarity with account management systems like EPIC and ImageRight etc. is a plus.

8. Conduct audits and reconcile reports to identify and correct discrepancies.

9. Maintain and update training materials, logs, and documentation.

Processing - 60%

1) Operate a variety of client systems and process moderately complex tasks and activities without supervision. Follow ReSource Pros Information Security policies/guidelines, as well as the clients security requirements, policies, and practices that are provided to ReSource Pro and information security requirements.

Operation Optimization - 10%

1) Report operation problems and propose solutions.

2) Optimize established procedures.

3) Assist with output conversion.

Customer Experience - 10%

1) Communicate with the client via email with minimal supervision.

2) Respond to the client promptly and report issues to the supervisor in a timely manner.

Auditing and Trouble-shooting - 10%

1) Implement the audit plan, run the audit report and identify the performance gap.

2) Perform timely trouble-shooting.

Training - 5%

1) Set up individual training plan and deliver training.

Others - 5%

1) Generate and analyze the data and report.

2) Assist with new task on-boarding.

Skills:

• Typing skills
• Client System Operation skills
• MS Office skills
• Email reading and writing skills
• Problem solving skills
• Training skills

Why Choose Us?

• Innovative Environment:

  Be part of a team that values creativity and innovation.

• Career Growth:

  Enjoy numerous opportunities for professional development and advancement.

• Collaborative Culture:

  Thrive in a supportive and team-oriented workplace.

Ready to Make an Impact?

Contact Scope:

Prashanth_Honnachari@resourcepro.in