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News Corp Australia
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Analyst, Incident Management

Analyst, Incident Management

News Corp Australia

2 - 7 years

4 - 9 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Network programming Publishing Monitoring tools Focus Trend analysis Quality audit Problem management Manager Technology Incident management Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tasks

Strong knowledge on Monitoring Tools and other system tools used for L1 level troubleshooting.

Candidates should have work experience under ITIL standards and should be ITILv3/v4 Foundation Certified.

2years experience in working under DC Operations Technology.

At least 3years of experience as Incident Manager.

Should possess good knowledge of Incident, Change & Problem management.

Should have the understanding of the ITSM tool SNOW

Strong communication skills.

Should be able to handle the conference bridges and be able to independently interact with the technical teams and customers.

Strong team player and should generate enthusiasm among team members.

Proactive approach to seek opportunities and handle challenges.

Manages the process of innovative change / thoughts.

Develop relationships with customers and communicate effectively to identify the need and evaluate alternative solutions; manage client expectations effectively.

Should have understanding of the business issues and can think 360 degrees.

Should be experienced in quality audits and sharing the feedback.

Should have good knowledge of report creation and doing the trend analysis

This job is posted with NTS Technology Services Pvt. Ltd.

Job Category:

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.

Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.

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Analyst, Incident Management