Job
Description
The Jira Administrator is responsible for implementing and managing Jira front-end configurations, updates, maintenance, integrations, deployments, add-ons and tools build-out, and general support. The Jira Administrator will configure the Jira environment in alignment with agile best practices and encourage the proper usage of the tool through training and reporting. This position will also analyze the current usage of Jira and facilitate the governance of the application with the Director of Agile Transformation including user management and license enleanment strategy, standardized configurations, and more. Position Description: Responsibilities Assess current usage of Jira and identify opportunities for simplification and consolidation Design, build, and implement standardized Jira configurations for company-managed projects in Jira Software Cloud Maintain Jira projects and associated schema including issue types, field configurations, workflows, permissions, and more Establish and maintain development/test environments including production data refreshes Thoroughly test new versions and add-ons within Jira prior to production implementations Establish and maintain integrations with enterprise platforms such as ServiceNow, Lucid Spark, and Miro Implement custom boards, filters, dashboards, advanced roadmaps, and more for scrum masters, agile program managers, and RTEs Identify and implement opportunities for automation Develop and conduct training sessions for new and existing employees on the various functionalities available within Jira Create training and standard operating procedure documentation Support end users with technical issues through troubleshooting and solution identification and implementation Supports agile tool (Jira) adoption and consistent utilization Leverage agile tooling (Jira) to drive team performance including active use of burndown charts, velocity charts, cycle time, and cumulative flow Construct and maintain Confluence pages with integrated Jira projects Required Technical Skills Strong experience with Jira Software Cloud administration including schema configuration development in a scaled agile environment Strong experience with Confluence and integrating Jira projects/widgets Strong understanding of Jira APIs, REST APIs, and webhooks Experience integrating Jira with Planview, ServiceNow, PowerBI and other enterprise applications Ability to write custom JQL filters and leverage them to construct custom dashboards, special fields, and more Understanding of and experience with agile and the scrum framework and lean/kanban systems Knowledge of the software development life cycle Knowledge of Okta SSO Experience migrating and consolidating Jira instances both on prem and cloud Required People Leadership Skills Must have strong communication skills, both verbal and written, with a strong command of the English language Strong analytical, critical thinking, and problem solving skills with the ability to identify foundational issues, develop recommendations, and review with leadership A go-getter, self-starter, and self-organizing mindset with the ability to self-manage their workload Strong training skills for new and existing users in Jira with an ability to convey the value of out-of-the-box functionality to scrum masters, product owners, and and agile team members Education Experience Level: 5years technology experience, with at least 4years direct experience in Agile delivery 4years working as a dedicated Jira/Atlassian administrator 3years managing Jira integrations Atlassian Certified Professional (ACP) certification bachelors degree in technology preferred Scaled Agile / SAFe knowledge preferred Jira Align and ServiceNow experience preferred Atlassian Analytics experience preferred
