Analyst, Incident Management

Equal Opportunity Employer

Tasks

▪ Strong knowledge on Monitoring Tools and other system tools used for L1 level troubleshooting.

▪ Candidates should have work experience under ITIL standards and should be ITILv3/v4 Foundation Certified.

▪ 2+ years’ experience in working under DC Operations Technology.

▪ At least 3+ years of experience as Incident Manager.

▪ Should possess good knowledge of Incident, Change & Problem management.

▪ Should have the understanding of the ITSM tool - SNOW

▪ Strong Communication Skills.

▪ Should be able to handle the conference bridges and be able to independently interact with the technical teams and customers.

▪ Strong team player and should generate enthusiasm among team members.

▪ Proactive approach to seek opportunities and handle challenges.

▪ Manages the process of innovative change / thoughts.

▪ Develop relationships with customers and communicate effectively to identify the need and evaluate alternative solutions; manage client expectations effectively.

▪ Should have understanding of the business issues and can think 360 degrees.

▪ Should be experienced in quality audits and sharing the feedback.

▪ Should have good knowledge of report creation and doing the trend analysis