Analyst I, Systems Operations

Intercontinental Exchange Holdings, Inc.

0 years

5 - 9 Lacs

hyderābād

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

support processing panda spectrum service escalation resolve technology testing test monitoring ansible communication management

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description:

Job Purpose

The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple Applications in Mortgage industry. This is a critical support role within the Systems Operations division.

This is a 24x7 environment and the position requires shift rotation and/or weekend work.

Responsibilities

Monitors the applications, systems, and hardware in the processing environment for abnormal processing conditions.
Makes effective use of tools and resources, such as Big Panda, Spectrum, Service Now, etc. to solve open systems production or system problems.
Utilizes manuals, write-ups, and other tools as an aid in solving the problem. Contacts others who are experienced in the area for ideas about the problem.
Contributes to the body of knowledge by adding solutions and other information that would be useful to others.
Follows escalation procedures, when appropriate, to resolve alerts and incidents in a timely manner and meet service levels and other standards for the job.
May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency.
Participates in the operations support disaster recovery/business continuity plans for the assigned processing environments.
Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.
Completes project assignments and special projects commensurate with job expectations.
Performs other related duties as assigned.

Knowledge and Experience

A Bachelor’s Degree in Computer Science, Information Systems or other related discipline is preferred.
Knowledge of company monitoring tools is preferred
- Big Panda
- Spectrum
- ServiceNow
- Ansible Tower
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management. individual contributors)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent problem-solving, team, and time management skills
Is resourceful and proactive in gathering information and sharing ideas
Strong communication skills
High level of general IT skills with email and MS Office Applications
Able to think logically and critically
Analytical problem-solving skills with an ability to identify root cause(s)
Able to work as a team player across the organization
Able to build and maintain effective relationships with individuals and the team as a whole
Ability to be organized and decisive while under pressure
Excellent time management skills
Able to manage priorities and multi-task
Self-confident and assertive

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