Analyst-HR Shared Services

• The HR Personnel Administration Specialist plays a critical role in delivering high-quality administrative support throughout the employee lifecycle.
• This includes managing key processes such as onboarding, payroll inputs, compliance adherence, and resolving employee queries.
• The role focuses on ensuring seamless HR operations by maintaining accurate data, preparing essential documentation, and upholding organizational standards.
• Exceptional attention to detail, a strong customer-first approach, and proficiency with HR systems are essential to drive operational excellence and support workforce needs effectively.

Key Responsibilities:

1. HR Administration Employee Lifecycle Management:
Oversee end-to-end HR administrative processes, including onboarding, data updates, payroll inputs, benefits management, offboarding, and other related activities. Ensure full compliance with local legislation, organizational policies, and regulatory standards across all HR operations. Maintain and update employee data in core HR systems (eg, Nessie, Employee Central, SuccessFactors and etc) Prepare and manage essential HR documentation such as employment contracts, certificates, and other critical documents related to employee records and administration. Conduct regular quality checks to ensure the accuracy, consistency, and completeness of all HR records and data.

2. Employee Query Management:

Act as the primary point of contact for employee inquiries through ticketing systems, email, and chat.
Resolve queries promptly and accurately, ensuring adherence to agreed SLAs and KPIs for timely service delivery Escalate unresolved or complex queries to relevant specialized teams or senior HR leads for further resolution.

3. Systems Technology Management:

Update and manage employee records in systems like Nessie, Employee Central, and SAP.
Utilize HR tools to streamline workflows, enhance data processing, and generate reports.

4. Collaboration Team Support:

Key Skills Qualifications:

• bachelors degree in Human Resources, Business Administration, or a related field.
• 7-12 years of experience in HR operations or personnel administration
• Familiarity with HR systems such as SAP, Nessie, or SuccessFactors is preferred.
• Basic knowledge of ServiceNow (PISA) or similar ticketing tools is an advantage.
• Technical Proficiency: nowledge of MS Office (Excel, Word, PowerPoint) and other HR software/tools.