Analyst

eClerx

0 years

0 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

management support salesforce crm communication resolve documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Ticket Management

Create, update, and track support tickets in Salesforce.
Ensure all ticket details are accurately logged and updated in the system.
Monitor ticket status and escalate issues as needed to appropriate teams.

Requirements

Basic knowledge of Salesforce CRM platform.
Strong attention to detail with the ability to update records accurately.
Excellent written and verbal communication skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.

Key Responsibilities

Monitor and manage incoming L1 support tickets related to Salesforce (SFDC).

Troubleshoot and resolve common issues such as:ns
Document issues and resolutions in the ticketing system.
Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context.
Review and respond to incoming Level 1 support tickets related to address issues.
Validate delivery addresses for accuracy, format, and completeness using internal tools or external

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