Analyst - Digital Platform Support

Key Responsibilities

• Perform the daily activities and operations of application support team.
• Work with vendors for 3rd level support and TMF Internal teams.
• Support the applications used in Digital Platform Support team and meet the requests response and resolution within specified timelines.
• Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.
• Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
• Follow ITIL processes along with TMFs best practices and guidelines.
• Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
• Attend internal and vendor facing meetings as and when needed.
• Contribute to Application support document library.
• Liaise with TMF Internal IT team in gathering required information around applications.

Key Requirements

• Perform the daily activities and operations of application support team.
• Work with vendors for 3rd level support and TMF Internal teams.
• Support the applications used in Digital Platform Support team and meet the requests response and resolution within specified timelines.
• Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.
• Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
• Follow ITIL processes along with TMFs best practices and guidelines.
• Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
• Attend internal and vendor facing meetings as and when needed.
• Contribute to Application support document library.
• Liaise with TMF Internal IT team in gathering required information around applications.

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

• you'll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as we'll as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility Hybrid work model
• Talk about growth opportunities (we invest in talent)
• we'll-being initiatives