Analyst-Customer Service(UK/International Voice Process)

International Voice Process (Analyst)

Education:

Experience:

Our Talent Advisors at Floatap Consultants are available through the week to assist you with any questions you may have.

We look forward to connecting with you! Job Description is enclosed below for your reference

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

To be successful you should have below critical skills.

• Strong experience in International contact centre.
• Excellent Customer service.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/customers to identify and address their needs.
• Make judgements based on practice and previous experience.
• To be a single point of contact for addressing complaints, query and providing resolution for the same.
• Knowledge of Microsoft Office.

Accountabilities

• Collaboration across multiple digital channels to personalise each interaction with a customer.
• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
• Support teams within the business operations function as needed, including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.