Floatap is hiring for an International Voice Process (Analyst) role with one of our Top Banking captive clients in Gurugram, Noida, and Pune. If you're interested or would like to explore this opportunity, please email your resume to Sushmita@floatap.com.You can also call or WhatsApp us at +91 73865 09307 for more details or to schedule a conversation at your convenience. We understand you may be working in shifts, Kindly let us know the best time to reach you. Please feel free to refer someone from your professional network who might be a good fit. Education: Graduation in any discipline. Experience: 2-8yrs in UK/US Voice process in any domain. Our Talent Advisors at Floatap Consultants are available through the week to assist you with any questions you may have. We look forward to connecting with you! Job Description is enclosed below for your reference Job Description Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. To be successful you should have below critical skills. Strong experience in International contact centre. Excellent Customer service. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/customers to identify and address their needs. Make judgements based on practice and previous experience. To be a single point of contact for addressing complaints, query and providing resolution for the same. Knowledge of Microsoft Office. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Company Description We have an opportunity for a Customer Service Analyst (International Voice Process) for a Top MNC Banking captive client in Pune. To briefly discuss the opportunity-Please feel free to email us with your resume at sushmita@floatap.com OR drop a text over WhatsApp to our Talent Advisors at 7386509307. Do mention time slot or availability for a brief telephonic conversation. We will ensure to contact you at earliest. Role Description This is for an International Voice Process Role with Exceptionally Good Communication Skills. We are looking for an Empathetic customer service representative with extensive background in conflict resolution and customer care. Should be well versed in working in customer service and problem solving environments. Excellent interpersonal skills Bachelor's degree in any discipline is a mandate Experience range: 2-9 years , Prior experience preferably from US OR UK Europe region OR international voice process. Shift Timings : its 24*7- Please be informed this role includes Night Shift as well- 1.30am to 10.30am. Location: Pune
Company Description Floatap Consultants is hiring for Data Analytics for a Top Banking Captive Client in Noida/Gurgaon. Key Skills: Must have : Hands-on coding , SQL ,Python (more on modelling side and not just data extraction),Problem solving skills. Candidates with experience/exposure in large-scale enterprise environments are preferred. Exposure to SAS is preferred but not a mandate Experience: 3-12years Please share your CV to sushmita@floatap.com OR Drop us a text on WhatsApp at 7386509307 . Our Talent Advisors from Floatap will contact you at earliest. Role & responsibilities To implement data quality process and procedures, ensuring that data is reliable and trustworthy, then extract actionable insights from it to help the organisation improve its operation, and optimise resources. Investigation and analysis of data issues related to quality, lineage, controls, and authoritative source identification. Execution of data cleansing and transformation tasks to prepare data for analysis. Designing and building data pipelines to automate data movement and processing. Development and application of advanced analytical techniques, including machine learning and AI, to solve complex business problems. Preferred candidate profile Join as a "Complaint Root Cause Analysis" where you'll leverage advanced data and analytics to identify and address the root causes of customer complaints across the Banking Captive Client. You lead deep-dive investigations into complaint themes, drivers, and overturns to uncover systemic issues and drive improvements in customer outcomes.
Floatap Consultants is hiring for Content Writing& UX Writing roles for one of the Top Banking Captive Client at Noida/Gurgaon. Experience: 3-12years. To briefly discuss the opportunity-Please feel free to email us with your resume at sushmita@floatap.com OR drop a text over WhatsApp to our Talent Advisors at 7386509307. Do mention time slot or availability for a brief telephonic conversation. We will ensure to contact you at earliest. Key Skills Required: UX Writing and Content Writing. Responsibilities To build, test, publish and maintain semantically structured content that delivers customer-centered solutions in line with an Omni channel content strategy. Best practice CMS governance, including any semantic content governance and reuse strategies Builds a bank of specialist product or platform knowledge in the process Upload editorial, research, product and marketing campaign content to the relevant websites using various web Content Management Systems and AEM in particular. The role holder will be responsible for content changes which can range in size from regular, small editorial changes to large scale projects involving the migration and development of entire sites. The role holder will manage the web content changes processes and the demand requests submitted through these to ensure that all changes meet brief and stakeholder requirements, and that all changes are implemented. Ensure that all our customer journeys match content strategy and customer experience principles Ensure appropriate and accurate application of brand guidelines and appropriate use of templates and design frameworks Strong experience and strong knowledge of all elements of content management and platforms. Experience of AEM, Adobe Workfront, Adobe Assets, JIRA & confluence tools. experience in advocating the use of content management as a UX discipline that provides a valuable business asset and is a cornerstone of any true customer experience strategy. Stakeholder Management Leadership Risk and control objective An understanding of HTML and basic CSS Excellent Communication skills Designation offered depends on depth of expertise and overall experience and relevant experience.