Analyst - Customer Services & Aftermarket Programs

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Who we are

At Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across different portfolios, including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work, and this is why we are inspired to go beyond.

What Our Expectations Are

In Customer Programs, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by using technology, striving for proactivity, committing collectively, and always acting with integrity and respect. The P&WC engine programs are powering 5 engine markets: Regional turboprop aircrafts, General aviation aircrafts, Business jets aircrafts, Helicopters and Auxiliary power systems on larger aircrafts, which help connecting people and economies around the world.

Function Description

As an Analyst in the “Engine Controls & Accessories Technical Service (ECATS) India Team” you will be responsible for addressing the in-service field issues of Engine Controls and Accessories for General aviation, Business aviation, Regionals and Helicopter programs. Working with a team of experts, you will have the opportunity to participate in Integrated product teams (IPT) and influence the mitigation and corrective action on a part / engine, which could affect the safety, reliability, maintainability & availability of a product or the cost of operation of P&WC engines.

What your day-to-day will look like:

• Be a customer programs expert for analyzing fleet issues, Operators concern and help the team to address them effectively
• Ensure adherence to Quality & ensure processes are in compliance with Customer Service Operating Procedures (CSOP)
• Deliver Process Improvements & drive Best Practice’s across the program
• Enable compliance with Airframe OEM, Operators and Airworthiness authorities’ obligations
• Ownership of fleet Performance - including safety, reliability, maintainability and availability of the engines in service
• Drive customer program performance KPI’s to improve customer’s experience

Required Qualification and Skills:

• Aeronautical/Mechanical/ AME Bachelor’s/ Master’s degree with 1-3 years of working experience
• Understanding of the aerospace industry, aero engines and good analytical capabilities
• Proven track record of pro-activeness and taking accountability for his/her own work.
• Good interpersonal skills with a positive outlook when presented with challenges.
• Ability to communicate effectively and challenge peers and seniors when required.
• Experience user of the Microsoft PowerBi
• Knowledge of Lean tools and concepts
• Ability to work under pressure and prioritize work effectively

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time
• This position requires flexibility to support outside the regular office hours as per the need basis

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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