Analyst - Collections

Role Overview: You will be responsible for handling tasks related to the order to cash process, specifically in the areas of Collections and Cash Application. Your role will involve understanding client processes, ensuring compliance with timelines and accuracy, and delivering operational excellence. Key Responsibilities: - Conduct voice calling for collections - Manage disputes related to accounts - Reconcile customer accounts - Demonstrate customer orientation by understanding client expectations and requirements - Adhere to SLAs and deliverables, proactively communicating any issues and proposing solutions - Maintain relationships with relevant stakeholders, including line managers and counterparts - Collaborate with team members towards common organizational goals - Resolve conflicts and escalate when necessary - Display a collaborative spirit and adaptability to change - Analyze anomalies and provide structured solutions, identifying root causes - Demonstrate strong communication skills with confidence, poise, and clarity in verbal and written interactions Qualifications: - B.Com, M.Com, BMS, BBA, MBA in Finance - Hands-on experience in SAP is mandatory (Note: Omitting the additional company information as it is not provided in the JD),