Analyst, Claims

AXA XL is looking for talented individuals to support our business across all product lines and geographies. The role is aligned to Multinational Solutions claims Bdx process. In this pivotal role, you will play a crucial part in facilitating Network Partner Bdx claims and managing the complete end-to-end portfolio, from the moment we receive Bdx to the final claim bookings. Address and resolve queries with precision, maintaining a high level of customer satisfaction. Build strong relationships with various stakeholders, ensuring clear communication and alignment throughout the claims process.

What youll be DOING

What will your essential responsibilities include?

• Adjudicate claims activities like setting up new claims, making payments, refunds, updating reserves, adding vendor details, etc. in Legacy as well as a new environment called Global Claim System (GCS).
• Liaising with Claim handlers onshore, brokers, and underwriters.
• Manage all administration aspects of the claim
• Attention to detail you will need to make sure that all conditions of a claim are met to make sure that the claim can be processed and validated.
• Performing quality checks on tasks performed by colleagues.
• Constantly elaborating existing processes and looking for improvement opportunities. Getting involved in testing and sharing results.
• Looking to engage in projects and opportunities to collaborate with other individuals/teams in the department.
• Adhering to Service Level Agreements and quality targets set by Global Operations in agreement with onshore stakeholders.
• Since this is a self-directed role, the scope may vary depending on the need.

You will report to Manager, Claims.

What you will BRING

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Graduate / Postgraduate with relevant years of experience within Insurance/Reinsurance industry.
• Good exposure to European countries (COI/ASRI/CORE) markets along with EDI workflow management would be an added advantage.
• Ability to support the manager in managing the portfolio along with supporting the team as an SME.
• Positive, innovative, and make it better mindset to bring operational efficiencies.
• Experience in MS Excel and PowerPoint is required support segment KPI and management reporting.
• Self-starter who is answer-orientated and can work within a team environment.

Desired Skills and Abilities:

• Should be able to adhere to established processes and procedures.
• Should have a pronounced focus on customer service and the ability to prioritize and allocate workload in a methodical manner.
• Should be able to help the SME & manager in managing the team from the technical perspective.