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AMS Transformation Specialist

AMS Transformation Specialist

Alike Thoughts

13 - 16 years

0 Lacs

hyderabad pune bengaluru

Posted:23 hours ago| Platform:

Apply

Skills Required

application support management ams itsm itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

AMS Transformation Specialist

Location:

About the Role

AMS Transformation Specialist

Key Responsibilities

Support ADC Ops and Support Head in monitoring and reporting of ongoing projects.
Provide guidance on efficient organization and smooth operationalisation of
post go-live AMS support
.
Drive
large-scale Managed Services transformation
with a focus on efficiency and automation.
Deliver on
Shared Services models
ensuring high service quality and performance.
Leverage tools and solutions such as
ServiceNow, Remedy, AI-driven monitoring/automation tools
.
Collaborate with stakeholders across delivery, operations, and clients to ensure successful AMS transformation.
Define and implement best practices for
AMS governance, reporting, and continuous improvement
.

Required Skills & Experience

13–16 years of experience in
Application Management Services (AMS)
delivery and transformation.
Proven track record of
executing large-scale Managed Services projects
.
Strong experience in
Shared Services delivery models
.
Deep understanding of
ITSM tools
like ServiceNow, Remedy, and AI-powered AMS solutions.
Strong knowledge of
ITIL/ITSM frameworks, Incident/Problem/Change Management
.
Excellent stakeholder management and communication skills.
Strategic thinker with the ability to drive AMS transformation initiatives.

Why Join Us?

Opportunity to
lead AMS transformation initiatives
across global clients.
Work with cutting-edge
AI and ITSM solutions
to modernize enterprise support.
Be part of a
high-impact leadership team
shaping AMS strategy and delivery.
Attractive compensation & career growth in a global technology environment.

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