Amazon Connect Manager

Mount Talent Consulting

11 - 19 years

27 - 42 Lacs

gurugram bengaluru mumbai (all areas)

Posted:1 day ago| Platform:

Apply

Skills Required

amazon connect aws lambda amazon connect flows lex bots amazon lex amazon connect contact aws contact center lex

Work Mode

Hybrid

Job Type

Full Time

Job Description

Roles & Responsibilities

Lead a team
responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
Business Development
: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
Market Unit Development
: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required
People Development:
Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
Project Delivery:
Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities
Develop innovative, fact-based, and achievable strategies
and operating models after evaluation of multiple strategic options.
Lead practice-specific initiatives
including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.

More Jobs at Mount Talent Consulting

Opening For Full Stack Developer (MERN Stack) | Noida

noida

2.0 - 4.0 yrs

INR 3 - 5 Lacs

DM - Hydraulic

pune

7.0 - 9.0 yrs

INR 12 - 17 Lacs

SAP Fiori Consultant (Immediate Joiner only)

pune, gurugram, bengaluru

8.0 - 13.0 yrs

INR 20 - 30 Lacs

Team Leader For IT Staffing

noida

6.0 - 11.0 yrs

INR 3 - 8 Lacs

Amazon Connect Manager

gurugram, bengaluru, mumbai (all areas)

11.0 - 19.0 yrs

INR 27 - 42 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.