AM-Customer Quality

Job Purpose:

To ensure effective implementation of quality systems, handle customer complaints, reduce internal rejections, and lead quality improvement initiatives in line with IATF 16949 and customer-specific requirements.

Key Responsibilities:

• Conduct

  daily quality meetings

  with subordinates regarding

  customer complaints

  and

  previous days internal quality issues

• Perform

  root cause analysis (RCA)

  and implement

  Corrective & Preventive Actions (CAPA)

  for in-house and customer issues using tools like

  5 Why, Fishbone Analysis, 8D Reports

• Handle and resolve

  customer complaints

  professionally and on time
• Supervise

  in-process, inward, and pre-dispatch inspections

  to ensure quality standards
• Lead

  quality cost reduction activities

  and improve overall

  PPM levels

• Apply

  7 QC Tools

  for data analysis and quality problem-solving
• Coordinate and represent monthly

  quality performance reviews

  to management
• Lead and manage

  quality inspection manpower

  on the shop floor
• Manage

  supplier quality

  , handle

  PPAP documentation

  , and resolve incoming quality issues
• Conduct

  internal audits

  and ensure product compliance as per drawings, check sheets, and SOPs
• Maintain and update

  calibration records

  of measuring instruments and gauges
• Analyze, compile, and report

  test and inspection data

  to the cross-functional team (CFT)
• Support

  process engineering

  in design for manufacturing and process validations
• Collaborate with cross-functional teams on

  new product development and ramp-up

Key Skills & Competencies:

• Strong understanding of

  IATF 16949, ISO 9001, PPAP, APQP

• Hands-on experience with

  plastic injection molding processes

• Proficient in

  7 QC Tools

  ,

  SPC

  ,

  MSA

  , and

  Audit Systems

• Excellent communication, team leadership, and reporting skills
  
• Proficiency in reading and interpreting

  2D drawings with GD&T

• Working knowledge of

  customer audit handling

  , VSA, and LPA audits

Preferred Traits:

• Quality-first mindset with a proactive attitude toward improvement
  
• Ability to work independently as well as in a team environment
  
• Strong problem-solving and analytical thinking