Airport Ground Staff

Job Summary:

We are seeking dedicated and customer-focused individuals to join our Airport Ground Staff team. The Ground Staff plays a vital role in the day-to-day operations of an airport, ensuring smooth handling of passengers, baggage, and aircraft services on the ground. The position requires excellent communication skills, a team-oriented attitude, and the ability to work under pressure.

Key Responsibilities:

Passenger Services

• Assist passengers with check-in, boarding, and disembarkation.
  
• Provide information regarding flight schedules, delays, and airport facilities.
  
• Handle passenger queries and resolve issues professionally.
  
• Ensure compliance with safety and security regulations.
  

Baggage Handling

• Assist in the loading, unloading, and transportation of passenger luggage.
  
• Coordinate lost and found baggage inquiries and issues.
  
• Tag, sort, and transfer baggage efficiently.
  

Aircraft Services

• Guide aircraft during arrivals and departures (marshalling).
  
• Coordinate aircraft refueling, cleaning, and catering services.
  
• Conduct pre-boarding safety checks on ground equipment.
  

Administrative Tasks

• Maintain accurate records of daily operations.
  
• Coordinate with airline and airport staff for smooth operations.
  
• Prepare and submit reports as needed.
  

Qualifications and Skills:

• High school diploma or equivalent (Bachelors degree preferred for supervisory roles)
  
• Excellent communication and interpersonal skills
  
• Basic computer proficiency
  
• Ability to work in shifts, weekends, and holidays
  
• Physically fit and able to handle manual tasks
  
• Prior experience in customer service or hospitality is an advantage
  

Working Conditions:

• Fast-paced environment with outdoor and indoor duties
  
• Shift-based schedules, including nights and weekends
  
• Standing or walking for extended periods
  
• Exposure to noise and weather elements
  

Benefits:

• Overtime pay and holiday compensation
  
• Health insurance (medical, dental, vision)
  
• Travel perks or discounted airline tickets
  
• Paid time off (vacation, sick leave)
  
• Uniform and meal allowances
  
• Professional development and training programs
  
• Opportunities for internal promotions and career growth
  

Work Locations May Include:

• Check-in counters
  
• Boarding gates
  
• Baggage handling areas
  
• Aircraft ramps
  
• Customer service desks